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Kaspersky Extension Configuration problems: https://support.mozilla.org/en-US/questions/1100463 only plays pingpong with users

  • 1 reply
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  • Last reply by user633449

Trevorpmp
Trevorpmp
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Hi,

I am a devoted Firefox user so I hope you have an answer for me.

Lots of Kaspersky users have complained loud and long about extensions being disabled with each Firefox update. A look at your support site confirms this. Each time, the answer is the same, which is outlined in the link in the title. The problem is: this solution goes away in Firefox 44, or so you warn. It will leave us Kaspersky users without answers. Going to the Kaspersky site only shows them saying the equivalent of "hey, signed or not, the extension works, it's not our fault."

The fix and the bounce between 2 companies is getting old - at least for me. Doing manual updates, or having to hunt for the latest update because both companies cannot coordinate their extension usage and policy is not acceptable, and certainly even that will not work after FF 43, per your own warnings. Sadly, it's on you folks to fix this, as, like so many others have said, I *cannot* switch off of Kaspersky, so if it's a choice between dropping one or the other, unfortunately FF 44, or what ever the next version will be, is the one that will have to be removed. Please get with the Kaspersky people so that this becomes less of an issue in the future. I like you both - and want to keep you both! Thanks!

Hi, I am a devoted Firefox user so I hope you have an answer for me. Lots of Kaspersky users have complained loud and long about extensions being disabled with each Firefox update. A look at your support site confirms this. Each time, the answer is the same, which is outlined in the link in the title. The problem is: this solution goes away in Firefox 44, or so you warn. It will leave us Kaspersky users without answers. Going to the Kaspersky site only shows them saying the equivalent of "hey, signed or not, the extension works, it's not our fault." The fix and the bounce between 2 companies is getting old - at least for me. Doing manual updates, or having to hunt for the latest update because both companies cannot coordinate their extension usage and policy is not acceptable, and certainly even that will not work after FF 43, per your own warnings. Sadly, it's on you folks to fix this, as, like so many others have said, I *cannot* switch off of Kaspersky, so if it's a choice between dropping one or the other, unfortunately FF 44, or what ever the next version will be, is the one that will have to be removed. Please get with the Kaspersky people so that this becomes less of an issue in the future. I like you both - and want to keep you both! Thanks!

All Replies (1)

user633449
user633449
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I'm sorry you are having trouble. Unfortunately, Mozilla is not responsible for third-party software. The signing change has been well known for over a year now, and is a 30 second fix for Kaspersky to implement. That they have not done so shows a lack of responsibility on their part.

Honestly, you do not need to use the Kaspersky extensions, as they do nothing to increase your security (the features they have are already in firefox), cause issues and the actual anti-virus software is always running, regardless of the browser you are (or are not) using. Uninstalling these extensions is always best.

In fact, just in the past month, two of these extensions have been victims of terrible security hacks, illustrating why they should not exist (they only exist to gather your data and earn search revenue for the anti-virus company).

http://arstechnica.com/security/2015/12/google-slams-avg-for-exposing-chrome-user-data-with-security-plugin/

http://arstechnica.com/security/2016/01/google-security-researcher-excoriates-trendmicro-for-critical-av-defects/

I strongly suggest simply keeping Windows up to date, using the built in Windows Defender, making sure your browser is always up to date and always updating plugins such as Flash (or removing them if you don't use them). reducing the number of vulnerable programs and using common sense will keep you safe much longer than a poorly written extension that does nothing to protect your security.