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Firefox crashes

  • 4 replies
  • 1 has this problem
  • 26 views
  • Last reply by FredMcD

MauiJimK
MauiJimK
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For the last two or three days my FireFox has been crashing. No rhyme ... no reason. Not always the same web page.

I'm guessing with Win10 updates and FireFox updates something is is fighting. Is this a problem Mozilla is aware of? ... or am I a lucky one?

For the last two or three days my FireFox has been crashing. No rhyme ... no reason. Not always the same web page. I'm guessing with Win10 updates and FireFox updates something is is fighting. Is this a problem Mozilla is aware of? ... or am I a lucky one?

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-":

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

MauiJimK
MauiJimK Question owner
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bp-867e2a69-62bc-402b-a4b7-7222c2150919

FredMcD
FredMcD
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Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
FredMcD
FredMcD
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The crash report flagged these programs;

wrxpcom.dll = Webroot Password Manager

WRusr.dll = Webroot SecureAnywhere

This is for Sumo's Related Bugs 1191713 NEW --- startup crash in nsBaseAppShell::RunSyncSectionsInternal(bool, unsigned int) 1163814 VERIFIED FIXED Fennec crash in nsBaseAppShell::RunSyncSectionsInternal(bool, unsigned int) 1158761 RESOLVED FIXED crash in nsBaseAppShell::RunSyncSectionsInternal(bool, unsigned int) 819645 RESOLVED WORKSFORME crash in nsBaseAppShell::RunSyncSectionsInternal

Download the current Webroot full installer and save it. Remove Webroot from your system.

Reboot your computer, then run a register scan/repair. Do Not re-install Webroot at this time. Start Firefox.