Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

flash plugin is crashing on windows 8

  • 2 replies
  • 1 has this problem
  • 6 views
  • Last reply by FredMcD

more options

Everytime i try to load a page that uses the flash plugin the plugin crashes. ive reinstalled both firefox and the plugin to see if that would help neither worked. I also tried several other browsers and only firefox has the plugin crash. I'm on windows 8 and both firefox and the plugin are as up to date as i can get them.

Everytime i try to load a page that uses the flash plugin the plugin crashes. ive reinstalled both firefox and the plugin to see if that would help neither worked. I also tried several other browsers and only firefox has the plugin crash. I'm on windows 8 and both firefox and the plugin are as up to date as i can get them.

All Replies (2)

more options

Crashes or other problems with certain multimedia content in Firefox (such as Youtube videos and Flash animations or games) can often be resolved by performing the steps in these Knowledge Base articles:

On Windows Vista and above, you can disable Flash protected mode by following the instructions on these pages:

(See this Adobe blog post for technical details about Flash protected mode.)


For recent updates for Adobe Shockwave Flash, please update your version to 14. Please refer to the security updates and Adobe Security Bulletin for more information.

Please tell us if this helped!

more options

This can help stop crashes while the page is loading; Flash block {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it


If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also: