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Cannot set up my email accounts, keep saying "username or password" is not correct, please help!!!!!!!!

  • 6 replies
  • 5 have this problem
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  • Last reply by Matt

frustedkay
frustedkay
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I have been using THUNDERBIRD for more than 10 years and never had this problem! I have installed on many different desktops, laptops and macs, and had no problem. And this time when I tried to set up email accounts on this new computer, it just keeps saying "username or password is wrong"...I have 5 email business emails account (with the same domain), hosted by Network Solutions, all are working fine on my laptop and other computers. I copied word to word, number to number of the same settings, nothing is not correct. It just keeps saying wrong username and password. I have no idea where the problem is!! I never had this problem, I tried uninstall, reinstall, didn't help.

I can install and set up my accounts on MAILBIRD, and it's working. So there is nothing wrong with the servers...should be Thunderbird hidden settings or something. I dont' know.

Can some expert help please? I'm living on Thunderbird...I have been using it for more than 10 years and I'm addicted to it....please help!!!!

Thanks in advance!!!

I have been using THUNDERBIRD for more than 10 years and never had this problem! I have installed on many different desktops, laptops and macs, and had no problem. And this time when I tried to set up email accounts on this new computer, it just keeps saying "username or password is wrong"...I have 5 email business emails account (with the same domain), hosted by Network Solutions, all are working fine on my laptop and other computers. I copied word to word, number to number of the same settings, nothing is not correct. It just keeps saying wrong username and password. I have no idea where the problem is!! I never had this problem, I tried uninstall, reinstall, didn't help. I can install and set up my accounts on MAILBIRD, and it's working. So there is nothing wrong with the servers...should be Thunderbird hidden settings or something. I dont' know. Can some expert help please? I'm living on Thunderbird...I have been using it for more than 10 years and I'm addicted to it....please help!!!! Thanks in advance!!!

All Replies (6)

frustedkay
frustedkay Question owner
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I interesting note:

MAILBIRD uses port 993 for incoming mail but THUNDERBIRD uses port 143

When uses 143, it kept " checking capabilities...." then I changed to port 993 (like in MAILBIRD), it said "connected to.....mail," but then "timed out"

Any idea please???? help....extremely frustrated...

finitarry
finitarry
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http://kb.mozillazine.org/Password_rejected

frustedkay
frustedkay Question owner
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Thanks for trying....but I million checked and retyped my username/password still not doing anything. I tried OUTLOOK, it worked...so now what's the problem???

Does that mean I have to abandon this Thunderbird from now on??

Matt
Matt
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try disabling your anti virus while you configure your account. Many anti virus program mess up the process.

fbxmaid
fbxmaid
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I am having the same problem and disabling my anti-virus software did not help.

Matt
Matt
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@Fbxmaid. I assume your question is being dealt with here https://support.mozilla.org/en-US/questions/1036813