We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Търсене в помощните статии

Избягвайте измамите при поддръжката. Никога няма да ви помолим да се обадите или изпратите SMS на телефонен номер или да споделите лична информация. Моля, докладвайте подозрителна активност на "Докладване за злоупотреба".

Научете повече

Тази тема беше архивирана. Моля, задайте нов въпрос ако имате нужда от помощ.

pdf file is send as attachment with mail,but file is not open into receiption mail account

  • 3 отговора
  • 2 имат този проблем
  • 1 изглед
  • Последен отговор от Matt

itsupporthospira
itsupporthospira
more options

we have use thunderbird as mail client,user is send mail to thundrbird or msoutlook client. In mail attach PDF file to recipient.Recipient is not able to open pdf file show error"Adobe could not open.....".

we have use thunderbird as mail client,user is send mail to thundrbird or msoutlook client. In mail attach PDF file to recipient.Recipient is not able to open pdf file show error"Adobe could not open.....".

Всички отговори (3)

christ1
christ1
  • Top 25 Contributor
more options

Do you have Adobe Reader installed?

itsupporthospira
itsupporthospira Задаващият въпроса
more options

yes, adobe reader is install both side

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

See the steps to fix the issue here https://getsatisfaction.com/mozilla_messaging/topics/why_does_thunderbird_corrupts_pdf_file_attachments#reply_4197276

Config editor article here if needed https://support.mozilla.org/en-US/kb/config-editor

Tools menu can by "discovered" if missing by pressing Alt+T