Hello there we have receive the message.

Can I ask you a few questions? Is this only the case when running TB? Are all other programs defective? What kind of computer do you have? Is this a recent one?

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Yes, this only happens when running TB. I have an HP TouchSmart 300 with 4 GB RAM, on a Windows 10 Home 64 bit Operating system using an AMD Athlon II 235e processor. I've had it for about 5 years. All other programs run fine as long as I don't have TB open. If TB is running any Application will take 1 to 2 minutes to launch and within a few minutes either TB or the application crashes (usually TB). Any help will be appreciated. Thanks, Gaby

re :I have tried safe mode

This sounds like you are refering to Thunderbird Safe Mode.

Could you restart the computer in 'Safe Mode with Networking' mode and then start Thunderbird as normal. Please post results.

What Anti-Virus product are you using?

How many mail accounts (email addresses) are in Thunderbird? Are they IMAP ? Do you subscribe to see alot of folders? What size are your mail account folders?

I notice you mention: 'My Thunderbird 62.0 ' The latest release version is 60 I'm not even sure that a beta version of 62 has been created, so please check what version you are using and post info. Help > About Thunderbird

re :t hangs freezes and crashes,

Hangs and freezes could be another program like Anti-Virus performing a load of scans. Crashes should be logged, so please post the following Information: In Thunderbird

• Help > Troubleshooting Information
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We didn't ship a version 62.

And you probably mean 1.9GB, not 1.9MB?

Thank you for using. Firefox.

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