Avatar for Username

Търсене в помощните статии

Избягвайте измамите при поддръжката. Никога няма да ви помолим да се обадите или изпратите SMS на телефонен номер или да споделите лична информация. Моля, докладвайте подозрителна активност на "Докладване за злоупотреба".

Научете повече

Тази тема беше архивирана. Моля, задайте нов въпрос ако имате нужда от помощ.

I just added another e-mail provider to my list and now when I click on a received e-mail on any of the accounts I have, the e-mail does not show up

  • 2 отговора
  • 1 има този проблем
  • 1 изглед
  • Последен отговор от lacolette

lacolette
lacolette
more options

I added another e-mail account to my Thunderbird portable, but now although I am receiving new e-mails, when I click on them they open a new tab with the title of the e-mail on top, but the page stays empty, the e-mail itself does not appear, so I cannot read any of my e-mails.

I added another e-mail account to my Thunderbird portable, but now although I am receiving new e-mails, when I click on them they open a new tab with the title of the e-mail on top, but the page stays empty, the e-mail itself does not appear, so I cannot read any of my e-mails.

Избрано решение

It sounds like your mail files are corrupted. First of all create a backup of your Thunderbird profile folder. https://support.mozilla.org/kb/profiles-tb#w_backing-up-a-profile

Then try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

Note: depending on the corruption this may erase messages from the affected folder which cannot be recovered anymore. In that case you'd need to restore them from a recent backup done prior to the corruption.

Corruption is often caused by anti-virus software messing with Thunderbird mail files. It is therefore recommended to create an exception for the Thunderbird profile folder, so that the real-time scanner won't attempt to scan the profile with your mail.

For more information on the profile location see http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Also see http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

Прочетете този отговор в контекста 👍 1

Всички отговори (2)

christ1
christ1
  • Top 25 Contributor
more options

Избрано решение

It sounds like your mail files are corrupted. First of all create a backup of your Thunderbird profile folder. https://support.mozilla.org/kb/profiles-tb#w_backing-up-a-profile

Then try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

Note: depending on the corruption this may erase messages from the affected folder which cannot be recovered anymore. In that case you'd need to restore them from a recent backup done prior to the corruption.

Corruption is often caused by anti-virus software messing with Thunderbird mail files. It is therefore recommended to create an exception for the Thunderbird profile folder, so that the real-time scanner won't attempt to scan the profile with your mail.

For more information on the profile location see http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Also see http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

lacolette
lacolette Задаващият въпроса
more options

Thanks! It's up and running fine again now.