Търсене в помощните статии

Избягвайте измамите при поддръжката. Никога няма да ви помолим да се обадите или изпратите SMS на телефонен номер или да споделите лична информация. Моля, докладвайте подозрителна активност на "Докладване за злоупотреба".

Научете повече

When I try to open it, it shows a little box that you can't maximize and if you try to close it it says ''the application is not responding'' help?

more options

Hello, I really need your help. When I try to open firefox, nothing happens or it will open a really small and empty window in the top corner of my laptop. That window cannot be maximized and if I try to close it either nothing happens or it says that the program stopped working. I dezinstalled it and installed it again 3 times... I don't know what to do anymore. Any help would be appreciated!

Hello, I really need your help. When I try to open firefox, nothing happens or it will open a really small and empty window in the top corner of my laptop. That window cannot be maximized and if I try to close it either nothing happens or it says that the program stopped working. I dezinstalled it and installed it again 3 times... I don't know what to do anymore. Any help would be appreciated!

Избрано решение

Could you see whether Firefox will start in its Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

Here's how:

With Firefox closed, hold down the Shift key while starting Firefox.

A small dialog should appear. Click "Start in Safe Mode" (not Reset).

Does that work?

Прочетете този отговор в контекста 👍 0

Всички отговори (1)

more options

Избрано решение

Could you see whether Firefox will start in its Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

Here's how:

With Firefox closed, hold down the Shift key while starting Firefox.

A small dialog should appear. Click "Start in Safe Mode" (not Reset).

Does that work?