Thunderbird Community Forum

I just upgraded my desktop pc from Windows 10 to 11, and before the upgrade I used the Tools Export function to export my complete Thunderbird profile, so I could import it after the upgrade. Unfortunately the export file cannot be read on my upgraded pc using the Import function - Thunderbird gives me error messages every time, that suggest the exported folder might be corrupted or invalid.

My IMAP emails are fine, as I have set those accounts up from scratch and the folders have now populated with all the emails - the problem is all my filed emails, dating back many years, which were all stored manually in a filing system under Local Folders.

I tried manually copying across the individual files from the extracted back-up folder into my live Thunderbird profile and then reopened Thunderbird...which worked to some extent...as in, all the folders are there, but no emails are showing! It shows no messages under each folder, even though if you look under the Profile you can see that the email files exist.

I tried various ways to bring them in, including zipping one of the folders and trying to import from the zip file (which also brought in a folder but no emails) but even though the email files are clearly there under my profile, Thunderbird shows 0 messages in all my Local Folders. It's as though it is unaware the files exist, so I suspect it needs them to be formally imported somehow?

I would hate to lose the emails, as they document important information and purchases etc over many years, along with archived emails for my charity work, social events, etc. As I said, I can see the files are there but simply copying the files to my profile has only worked to the extent the filing 'structure' is visible, Thunderbird doesn't display any of the emails.

I have included two images...one of my Thunderbird Local Folders as they currently look, and the other showing the backed up files existing in my Profile, which I hope are helpful.

Can anyone help please? I am running a desktop PC on Windows 11. Thanks, David.

A few days ago my wife clicked to open an email and the whole Thunderbird page changed so that it is now almost un-usable. I tried using the program that allows you to recover to a previous day with no luck. In frustration I saved the email file from profiles, uninstalled Thunderbird, rebooted then downloaded a new copy of the software and installed it, no luck, it opened with all my emails in the same almost un-usable configuration I can still receive email from a webmail program but it is slow and frustrating. Any help would be greatly appreciated. Bruce

I want to change one of the passwords I have stored in Thunderbird. Asks for my Mozilla password but then rejects it. I even went through the whole "change my Mozilla password" ritual to make sure I have the right password and in fact it's the one that's letting me post here. But I can't get in to see my passwords on Thunderbird. Help?

I recently applied the latest update and now I can see all the message headers up to the update, but no new ones. The headers displayed do not have any messages attached. I have confirmed that the problem is on this computer only as my laptop which does not as yet have the latest update applied, works as normal in terms of new messages and old messages are also there. This problem only seems confined to my inbox. I have tried re-downloading my messages, checked all the settings and so forth and that works but still message bodies in the inbox. I have checked my password. I have used Thunderbird pretty much since it started (also Firebox has been my primary browser for many years and still is.

The other thing I did around this time was to install the Thunderbird app on my Android phone. As part of this I generated a QR code to copy settings etc over to the phone. 

I can see that I have my 2 account headers on the phone, but nothing else.

Hi my Thunderbird Mozzila email address book was hacked on Thursday. Numerous scam emails sent out..

Now I note that any email sent to me goes straight to deleted items. How can I resolve or fix this PLEASE? I cannot get any support from anywhere

If you are the wrong support network can you please redirect me.

My phone number is ▇▇▇▇▇▇▇▇▇▇▇▇..email address is [edited] @sky.com Kind regards Terence Mullins

I restarted my computer and then Thunderbird did not work. I just get a screen labeled "Mozilla Thunderbird" that is almost blank. Nothing is displayed and my many years of emails are not available.

A tab at the top has "add contact" and "join chat"  and a green circle but no contacts are available.
I can type in my email address in the top bar, and select "show accounts" but nothing happens. 
In the main area it says "Conversations will be displayed here"  but nothing shows up.

I tried quitting Thunderbird and restarting, but got the same message.

My email orginates online via Gmail but does not seem to be connecting now with Thunderbird.

I am not very tech saavy so not sure if I have unsynched Gmail with Thunderbird or ????

Thankyou for helping! Janet

Just what the subject line says. Go looking for something and Search doesn't find it. Even after I remember the email and find it, Search does not find it.

Why is this? It is un-usable, actually as it happens all the time.

For instance, putting in a company name like "walmart.com" will find some but not all the emails with walmart.com and certainly not the most recent ones specifically with a person's name.

1--Had to reload TB and some how I ended up with 2 identical accounts. One account has the word (IMAP) after my account name (e-mail address) if that helps.

2--Here is the weird one. All of my e-mail is coming into my TRASH folder instead of my INBOX.

Thanks in advance for any insight

Paul M

Not sure when it changed but I remember being able to add a new email address when creating a new email by opening the address book and dragging. There may have also been the ability to right click on the address in the new email or from an email in the Sent folder and 'add to contacts or list'. Not sure of the wording.

Has something changed? I can seem to accomplish this without copying the email address then opening the address book and adding it manually to my contacts. Even when the contacts side bars is opened in the new mail window with F9 you can only select from existing, not add to the contacts from the TO: address.

Thanks

Hope you can help I am getting repeated failures on Thunderbird 128.4.3esr (64-bit) Saving to Sent folder using IMAP the failures happen repeatedly on separate email addresses on separate domains

Luckily I have the option to SAVE each email to Local - Root directory/Sent-{email_address)

Sometime Thunderbird crashes and generates a Log file which gets sent to Support

Otherwise I have to re-start Thunderbird to get it to save again (Saving to Sent IMPA folder) Computer is Win10 The only add on is the British English Dictionary (Darmouth) from the Thunderbird Add ons

This is the latest Error Log from the error Console application

21:31:35.947 1734471095947 addons.xpi WARN Checking C:\Program Files\Mozilla Thunderbird\distribution\extensions for addons 21:31:39.072 readUpdateConfig: Unable to read app update configuration file. Exception: NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIProperties.get]

   getConfigFilePath resource://gre/modules/UpdateUtils.sys.mjs:154
   readUpdateConfig resource://gre/modules/UpdateUtils.sys.mjs:839

UpdateUtils.sys.mjs:865:15 21:31:39.074 readUpdateConfig: Unable to read app update configuration file. Exception: NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIProperties.get]

   getConfigFilePath resource://gre/modules/UpdateUtils.sys.mjs:154
   readUpdateConfig resource://gre/modules/UpdateUtils.sys.mjs:839

UpdateUtils.sys.mjs:865:15 21:31:39.845 NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIProperties.get] FileUtils.sys.mjs:28 21:31:39.846 Uncaught NS_ERROR_XPC_GS_RETURNED_FAILURE: ServiceManager::GetService returned failure code:

   showWhatsNewPage chrome://messenger/content/specialTabs.js:1034
   openSpecialTabsOnStartup chrome://messenger/content/specialTabs.js:740
   onLoad chrome://messenger/content/messenger.js:174

specialTabs.js:1034 21:31:40.079 1734471100079 addons.xpi WARN Addon with ID thunderbird-compact-light@mozilla.org already installed, older version will be disabled 21:31:40.080 1734471100080 addons.xpi WARN Addon with ID thunderbird-compact-dark@mozilla.org already installed, older version will be disabled 21:32:36.901 1734471156901 Toolkit.Telemetry WARN TelemetryController::_delayedInitTask - saveUninstallPing failed: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIProperties.get]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: resource://gre/modules/TelemetryStorage.sys.mjs :: getUninstallPingPath :: line 112" data: no] Stack trace: getUninstallPingPath()@resource://gre/modules/TelemetryStorage.sys.mjs:112 removeUninstallPings()@resource://gre/modules/TelemetryStorage.sys.mjs:2035 saveUninstallPing()@resource://gre/modules/TelemetryStorage.sys.mjs:2022 saveUninstallPing()@resource://gre/modules/TelemetryStorage.sys.mjs:368 saveUninstallPing()@resource://gre/modules/TelemetryControllerParent.sys.mjs:738 setupTelemetry/this._delayedInitTask<()@resource://gre/modules/TelemetryControllerParent.sys.mjs:887 21:38:37.691 NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIProperties.get] FileUtils.sys.mjs:28 21:38:38.629 NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIProperties.get] FileUtils.sys.mjs:28 21:38:38.629 NS_ERROR_XPC_GS_RETURNED_FAILURE: ServiceManager::GetService returned failure code:

   defineLazyServiceGetter resource://gre/modules/XPCOMUtils.sys.mjs:140
   updateIsAtLeastAsOldAsReadyUpdate resource://gre/modules/UpdateService.sys.mjs:1963
   #selectUpdate resource://gre/modules/UpdateService.sys.mjs:3639
   selectUpdate resource://gre/modules/UpdateService.sys.mjs:3775

AppUpdater.sys.mjs:149:17 21:43:29.176 Unknown property '-moz-border-radius'. Declaration dropped. codemirror.css:244:22

The problem is that the 'Show Folder Size' option gives contents (even when no emails are present) that are too large. The file sizes seem to accumulate each time an email passes through the folder.

This was raised 8 months ago in a thread and the solution was to manually delete files in the Profile folder. This still works (I've just done it this afternoon) although personalised folders have to be deleted and re-made.

Has an easier solution been discovered, yet? Thanks...

Bonjour Je n'ai plus ma messagerie hotmail depuis qques mois sur thunderbird. J'ai vérifié les reco de paramètrage entrant et sortant. Mais j'ai un message d'erreur pour enregistrer le compte hotmail. Par contre, pas de problème avec gmail et sfr. Que faire ? Merci

Hello All, I'm new to Thunderbird and I'm so glad to find an email client that is simple and functional (leaving New Outlook) Here is my Problem: Why do I see a sent email twice in the Sent folder? I'm told to go to: Account Settings > Copies & Folders > uncheck "copy to Sent folder" However, in Account Settings is no option for Copies & Folder to click ...???? Why do I not have this option?

On the other hand, the problem is not having a sent email automatically in Sent folder ... but rather the fact that some appear twice. Any help is highly appreciated

Thanks

I cannot login to my email account. Yahoo changed things, I called and reset my password, and thru yahoo I can login to my email. But I want to use Thunderbird to login to my account. It keeps giving me the error message: login to account XXXXX"@frontier.com" failed. I tried reinstalling, but I can't perform a complete uninstall to get rid of the old settings? Some settings I want to keep, like the address book and message filters. Please fix

I am going to change computer. I can not sign in to my mozilla Thunderbird mailprogram in the new computer. My adress is : evaochleif.olofsson@telia.com I got following message: Inloggning till servern mailin.telia.com med användarnamnet evaochleif.olofsson@telia.com misslyckades. Best regards Leif Olofsson

I have changed my signature text with an updated phone number. My information is correct when I create a new email. When I reply to an email my old phone number shows up. How do I change my signature on reply emails. Note - I don't use the HTML signature and don't use the vcard. I just have my info the in the signature box.

Over three days I retrieved 100000+ messages taking up over 9 gig of disk space. When I relaunched Thunderbird it asked me to set it up again which I did (probably unwisely). When it launched, the inbox was empty. It is fetching new messages but the old messages that I can still see on gmail.com are not visible.

Unfortunately, I had to delete and reinstall all the softwear on my imac and as a result I have lost all my e-mails in the local folders on Thunderbird. Is it possible to get these back again as they might be saved on the Thunderbird servers ? Your help and advice will be much appreciated. Many thanks, John

I had a defective hard drive that was replaced. I lost the profiles that I had previously on the old hard drive (Except for the profiles from a year ago). Is it possible to reinstall Thunderbird as if it was a completely new program, link it to Spectrum webmail, and recover all my emails still on Spectrum webmail. and also create a new recreated profile. Thank you.