Certain videos within the Firefox web browser refuse to play with sound.

As the title states, certain media elements within Firefox refuse to play with audio, but only with frustrating inconsistency. For example, any videos on Youtube are fine… (read more)

As the title states, certain media elements within Firefox refuse to play with audio, but only with frustrating inconsistency. For example, any videos on Youtube are fine. Any videos on Reddit are fine. But many videos, most commonly on boorus and streaming sites I cannot name here, will not play. The volume on the video slider is all the way up, the Firefox application is not muted, the site is not muted, and the tab is not muted. The only thing that makes those videos play audio is if I left click on them to open them in another tab by themselves. While it solves the issue, it's still an extremely inconvenient way to go about my browsing. I know for a fact that this is a Firefox problem because those same videos on those same sites work perfectly fine within other browsers. Please, does anybody know of a solution to this issue?

Asked by Anyelo 2 days ago

Last reply by Anyelo 2 hours ago

Mozilla virus pop ups- legit?

Starting this morning, I am constantly receiving pop ups supposedly from Mozilla regarding viruses. It says "click here to fix the error" Are these legit? I have run my… (read more)

Starting this morning, I am constantly receiving pop ups supposedly from Mozilla regarding viruses. It says "click here to fix the error" Are these legit?

I have run my anti-virus and malware and they show nothing. I also have pop ups blocked.

Asked by Peter Lund 3 hours ago

Last reply by James 2 hours ago

Pinterest Secure Connection Failed

Dear Mozilla Support Team, I am writing to you today to report a persistent issue I am having while trying to access Pinterest (www.pinterest.com). Whenever I attempt to… (read more)

Dear Mozilla Support Team,

I am writing to you today to report a persistent issue I am having while trying to access Pinterest (www.pinterest.com). Whenever I attempt to visit the website, I encounter the following error message:

Pinterest Secure Connection Failed An error occurred during a connection to www.pinterest.com. PR_CONNECT_RESET_ERROR

I have tried troubleshooting this issue by:

Clearing my browser cache and cookies. Restarting my computer. Trying a different web browser. Disabling any ad-blockers or extensions. Unfortunately, none of these solutions have resolved the problem. I am using Windows 11 and have attached a screenshot of the error message for your reference.

I would greatly appreciate it if you could provide me with some guidance on how to resolve this issue. I am unable to access Pinterest, which is causing significant inconvenience.

Thank you for your time and assistance.

Sincerely, Hatice Bozkurt

Asked by Hatice Bozkurt 16 hours ago

Last reply by James 2 hours ago

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Unable to change downloads location after disconnecting Dropbox app on macOS 15.1.1

Firefox on my 2018 MacBook Pro started having issues downloading all file types after I disconnected Dropbox sync and backup. Each time I try to download a file, a failed… (read more)

Firefox on my 2018 MacBook Pro started having issues downloading all file types after I disconnected Dropbox sync and backup. Each time I try to download a file, a failed message is displayed below the file name and type. The browser was using the downloads folder that was synced with Dropbox. After disconnecting Dropbox, I tried changing the downloads location, but the "Choose" button does not display a window. The result is the same whether the Always ask you where to save files is checked or not.

I have gone through the following steps trying to resolve this issue with no success.

  1. I have reset/cleared any configuration setting found using about:config and browser.download.
  2. I have launched Firefox in troubleshoot mode and tested downloads with no resolution.
  3. I have uninstalled Firefox and installed a fresh copy from mozilla.org with no resolution.
  4. I have set the downloads folder in Safari, but this did not provide a resolution. Downloads work as expected in Brave and Safari. The current downloads location is the Downloads directory on my iCloud Drive.

The second screenshot with the error attached in still referencing the Dropbox-connected Downloads folder. No other browsers are using this folder and the Dropbox app has been completely removed from my laptop.

I use Firefox for web development and need to be able to download various files throughout the day, so this has become very frustrating.

Any help is greatly appreciated.

Cheers,

Asked by Mike Hermary 2 days ago

Answered by Mike Hermary 3 hours ago

I can't take Full-page screenshots in Canvas/Instructure. Please help.

I'd like to take a full-page screenshot of my content within my Canvas/Instructure online class, but it only captures what's visible. I've tried opening the frame in its … (read more)

I'd like to take a full-page screenshot of my content within my Canvas/Instructure online class, but it only captures what's visible. I've tried opening the frame in its own tab, but it doesn't help.

When I use my phone to capture the entire page, it can work, but it's so narrow! Plus I have to continuously tap the "Scroll Down" button for the capturing process to capture more and more.

Can anyone please help? Thanks.

Asked by Mozilla cheese 3 hours ago

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cannot use firefix at all suddenly

im not very good with tech so ive probably clicked the wrong things, but i cant use my firefox at all anymore. only to search up 'google.com' lol. it opens on the homescr… (read more)

im not very good with tech so ive probably clicked the wrong things, but i cant use my firefox at all anymore. only to search up 'google.com' lol. it opens on the homescreen, but when i want to search anything it always comes out on the screen in the image included. ive been using firefox for a year or so and never had issues. ive tried deleting and reinstalling, restarting my laptop, the whole deal. im on windows 10 but that shouldnt be the issue i imagine. ive asked some friends and they dont understand it either. id love to get some help otherwise i might have to go back to google chrome D:

Asked by Eline Pruijn 2 days ago

Answered by TyDraniu 1 day ago

How Do I Open Discord Links in the Discord App?

As the subject says, I'm trying to get Discord links to open in the Discord desktop app instead of a Firefox tab. The 'Applications' section of my Firefox settings that h… (read more)

As the subject says, I'm trying to get Discord links to open in the Discord desktop app instead of a Firefox tab. The 'Applications' section of my Firefox settings that has the settings to handle 'mailto' and 'magnet' links in external apps doesn't have any setting for Discord links for me to change, and I can't figure out how to add one.

Asked by bookwormnick 2 days ago

Last reply by bookwormnick 3 hours ago

i was filling Education Service Commission for the post of headteacher and all of a sudden the mozilla Firefox Web Browser got an error.

Please help by recovering all my information that i have already filled in the form have failed to access my application form to complete and then submit. please do the n… (read more)

Please help by recovering all my information that i have already filled in the form have failed to access my application form to complete and then submit. please do the needful to rescue me because i just have one day for submission

Asked by lukiyanazziwa 5 hours ago

Last reply by markwarner22 3 hours ago

Options for manually editing history are... worse (133.0)

I like to prune my browser history manually to keep things I might need to get back to in the near future, but don't want to clog up my bookmarks with, and get rid of the… (read more)

I like to prune my browser history manually to keep things I might need to get back to in the near future, but don't want to clog up my bookmarks with, and get rid of the rest. As of version 133, this has been made a lot more difficult, unless I'm missing an option somewhere. - In Settings, there's only the "all or nothing" approach for browser history, no way to be selective. (You can be selective when deleting cookies, but not history.) - In the History sidebar, where I used to do this, you can group by date or site. I used both: Group by site to avoid deleting the recent stuff I want to keep, and group by date to delete old things I no longer need (anything over a week old). It's no longer possible to delete e.g. everything from the gmail domain, or everything from October. I have to delete each. and. every. site. individually. For Gmail, for example, this means roughly a gajillion lines per visit. - In the sidebar, the keyboard Delete button no longer works either. I have to manually click the trash can icon, wait for it to vanish, click the next one...

Is the option to edit this efficiently completely gone, or am I missing something?

Asked by Lameow 2 days ago

Last reply by markwarner22 3 hours ago

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Problem with setting up account on Hulu

Yesterday I attempted to set up an account on Hulu. Every time I put in a password, it was rejected. I tried multiple times thinking it was a problem with Hulu. Did not w… (read more)

Yesterday I attempted to set up an account on Hulu. Every time I put in a password, it was rejected. I tried multiple times thinking it was a problem with Hulu. Did not work. So I went to Chrome and was able to set up an account without password being rejected -- I wonder if there is a solution to this as I want to use FF -- thanks.

Asked by DirtyDog 2 days ago

Answered by DirtyDog 3 hours ago

Firefox Update

After an update notification, i downloaded and updated my firefox to version 132.0.1. after the update, i continually get the notification to update. when i try to perfor… (read more)

After an update notification, i downloaded and updated my firefox to version 132.0.1. after the update, i continually get the notification to update. when i try to perform the update again,i get a message that reads "failed to check for updates". please help this notification is very annoying...

Asked by mbarbuto 3 hours ago

Firefox don't redirect to another application

I want to use Firefox on Debian 12, I already use it on Windows 10, but the browser don't redirect from a web page to an application. For example for the authentification… (read more)

I want to use Firefox on Debian 12, I already use it on Windows 10, but the browser don't redirect from a web page to an application. For example for the authentification: I click to login with google, the app send this to firefox but after that it don't remind to the app.

Asked by g.gabri2005 3 hours ago

'Cookie Mismatch' in Google

It has been working fine - now I get this message: 'We've detected a problem with your cookie settings. Enable cookies Make sure your cookies are enabled. To enable coo… (read more)

It has been working fine - now I get this message:

'We've detected a problem with your cookie settings. Enable cookies

Make sure your cookies are enabled. To enable cookies, follow these browser-specific instructions. Clear cache and cookies

If you have cookies enabled but are still having trouble, clear your browser's cache and cookies. Adjust your privacy settings

If clearing your cache and cookies doesn't resolve the problem, try adjusting your browser's privacy settings. If your settings are on high, manually add www.google.com to your list of allowed sites. Learn more'

I've tried making Google an exception, to no avail.

Asked by Christel5 1 month ago

Last reply by jscher2000 - Support Volunteer 3 hours ago