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Thunderbird not responding even after deleted GD file & in safe mode

  • 5 cavab
  • 9 have this problem
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  • Last reply by christ1

KarenSampson
KarenSampson
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Keep getting Thunderbird Not Responding message when try to delete, send, move messages. I deleted the GD file and I opened TB in safe mode but program is still slow and "Not Responding"

Keep getting Thunderbird Not Responding message when try to delete, send, move messages. I deleted the GD file and I opened TB in safe mode but program is still slow and "Not Responding"

All Replies (5)

christ1
christ1
  • Top 25 Contributor
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What is your anti-virus software?

I have no idea what 'the GD file' is.

KarenSampson
KarenSampson Question owner
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GD file is the Global Database file - an indexing file. Deleting that file as well as starting Thunderbird in safe mode are suggested fixes for problem. Neither solved problem.

Anti-virus is McAfee. No problems with Thunderbird for more than a year with McAfee. Only change in recent weeks is new modem/router.

christ1
christ1
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Your problem is McAfee.

https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues#McAfee

KarenSampson
KarenSampson Question owner
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Thanks for the info on McAfee. Thunderbird is working better but I worry about no virus scanning of incoming mail and attachments.

christ1
christ1
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Read the NOTES section of the article.