Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Adobe flash player keeps crashing (/questions/962745)

  • 2 cavab
  • 9 have this problem
  • 1 view
  • Last reply by messagebot

I am kept getting shockwave crash/ adove flash plug in crash. I tied to download adove new version plug in and update everything but it won't' work. It was working fine until yesterday.

I am kept getting shockwave crash/ adove flash plug in crash. I tied to download adove new version plug in and update everything but it won't' work. It was working fine until yesterday.

All Replies (2)

Recent crashes of certain multimedia contents (this includes Youtube videos, certain flash games and other applications) in conjunction with Firefox are most probably caused by a recent Flash update and/or a malfunctioning browser plugin such as Real Player.

In order to remedy the problem, please perform the steps mentioned in these Knowledge Base articles:

Other, more technical information about these issues can be found under these Links:

You can check for problems with current Flash plugin versions and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
  • disable hardware acceleration in the Flash plugin

http://kb.mozillazine.org/Flash#Troubleshooting

Please tell us if this helped!

Hi,

Unfortunately we had a data base error today and lost some user accounts when we had to go back to our backups. If you have started this thread, your's is one of those. Since we can not recreate your account, please sign-up for a new account here:

https://support.mozilla.org/users/auth

You can use the same username and email address as before. We are very sorry for the inconvenience.