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Mozilla Firefox isn't working. Very important to save ALL bookmarks on Firefox

  • 1 cavab
  • 1 has this problem
  • 17 views
  • Last reply by kobe

janinecares
janinecares
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For several days now we haven't been able to browse at all in Mozilla Firefox... we instead get a small box saying couldn't load, and several capital letters with a couple numbers, we haven't had any problems with trying to get on Internet Explorer, or Google Chrome.... but, you see, Firefox is our main browser with years of important bookmarks on it... so, could you help us get back on Firefox, as well as not cause us to loose ALL the bookmarks to do this? We have no idea how this happened... we never uninstalled Mozilla... we wouldn't do that... HELP us please... we love your browser startup page. It's home to us. Thanks Janine and Steven Rennebu

For several days now we haven't been able to browse at all in Mozilla Firefox... we instead get a small box saying couldn't load, and several capital letters with a couple numbers, we haven't had any problems with trying to get on Internet Explorer, or Google Chrome.... but, you see, Firefox is our main browser with years of important bookmarks on it... so, could you help us get back on Firefox, as well as not cause us to loose ALL the bookmarks to do this? We have no idea how this happened... we never uninstalled Mozilla... we wouldn't do that... HELP us please... we love your browser startup page. It's home to us. Thanks Janine and Steven Rennebu

All Replies (1)

kobe
kobe
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Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

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Thank you!