Does not install right. can only see a small part of screen
When I go to open Firefox it does not open correctly. The screen does not come up. It show the desktop with like a clear film on it and fuzzy. Some on the left side of the screen and nothing anywhere else. You can not see enough to do anything. I have uninstalled the program and reinstalled it and that does not help. I go to the help on Internet Explorer and find the help for Mozilla support. It tell me to open Firefox and go to this and that, but I can even get to that part. I need your help in getting this straighten out.
All Replies (5)
Hello,
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Thank you!
Thank you for your reply. Here is the screen shot. The information in the background is my internet explorer file was open. If it was not open you would of seen a clear film over my desktop, like you see now. On this picture there Is nothing showing of the website. Sometimes there is parts on the left side that show.
can you try the troubleshooting steps described at Firefox opens with a transparent or blank window. if this resolves the issue, it would also be interesting which extension caused the issue in your case. thank you!
it might also be an issue with hardware acceleration. please try updating your graphics driver, or in case this doesn't solve the issue or there is no new version available at the moment, disable hardware acceleration in firefox > options > advanced > general.
I started to try what you told me, but saw where I could reset Firefox and I did that. It is working right now. I don't know about tomorrow, but I have firefox. now. Thank you for your help I see why you are Top 10 Contributor.
Jeanie
ok, a reset will get rid of all extension too, so hopefully the problem is gone for good. you're very welcome :))