We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

aol mail loads slowly

  • 2 cavab
  • 6 have this problem
  • 17 views
  • Last reply by mimi30236

more options

since downloading firefoxs' latest version for aol, my aol email load very slowly . . . i also get crashes with this version of firefox. . any suggestions out there please?

since downloading firefoxs' latest version for aol, my aol email load very slowly . . . i also get crashes with this version of firefox. . any suggestions out there please?

All Replies (2)

more options

Regarding the crashes, did you have an opportunity to review this article: Troubleshoot Firefox crashes (closing or quitting unexpectedly)? The last section addresses how you can most efficiently post crash information to this thread for review. Open the about:crashes page (type or paste about:crashes into the address bar and press Enter) and click a couple recent crash IDs. This will submit the data to Mozilla's crash server for analysis. Then you can paste the IDs here and a volunteer can take a look at the data.

Regarding AOL mail, slowness can have many causes. When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

orange Firefox button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove your aol.com cookies (save any pending work first). While viewing a page on the site:

  • right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

This will open a dialog where you can remove the individual cookies.

Then try reloading the page and logging in again. Any improvement?

more options

Thanks so much! Problem solved! :)