Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Cannnot change password settings since 18.0 upgrade.

  • 2 cavab
  • 1 has this problem
  • 1 view
  • Last reply by Harmony

Harmony
Harmony
more options

I recently upgraded & now there is a check mark in "Remember passwords for sites". When I open my browser my home page appears with new window from Symantec (my protection program). The Symantec window tells me I have my password management on, which I want to use. Then it asks if I want to turn off the browsers built in password manager. I select yes. After I close the browser and then later open it I get the same message. So I went to the settings in the Firefox Options window. The box and text "Remember passwords for sites" is lighter then the rest in the window and it will not allow me to remove the check-mark.

I have used my Symantec program with Firefox for several years. This issue came with the upgrade. Any suggestions are greatly appreciated.

Windows 7 Firefox 18

I recently upgraded & now there is a check mark in "Remember passwords for sites". When I open my browser my home page appears with new window from Symantec (my protection program). The Symantec window tells me I have my password management on, which I want to use. Then it asks if I want to turn off the browsers built in password manager. I select yes. After I close the browser and then later open it I get the same message. So I went to the settings in the Firefox Options window. The box and text "Remember passwords for sites" is lighter then the rest in the window and it will not allow me to remove the check-mark. I have used my Symantec program with Firefox for several years. This issue came with the upgrade. Any suggestions are greatly appreciated. Windows 7 Firefox 18

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you confirm that you want Norton to turn off the browsers built in password manager then obviously Norton will disable this feature and prevent you from using the Firefox Password Manager.
They may be blocking some prefs that will prevent you from changing it, so you need to deny if you want to control this yourself.

Make sure that you do not run Firefox in (permanent) Private Browsing mode.

  • Tools > Options > Privacy: Use custom settings for history
  • Deselect: [ ] "Always use private browsing mode"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.
Harmony
Harmony Question owner
more options

Hello Cor-el. Thank you for the reply.

I went down your list of suggestions and I have discovered that when I disable the Symantec tool bar the problem goes way. The text turns dark and there is no check in the password box.

I also checked the add-on for the last update. It updated today so maybe they are aware of this issue and working to correct. Either way, I think I will write them to make sure they are aware of this issue.

I wonder if with the add-on and the text gray with the box checked may there be a security concern. Until it is corrected I could just select yes each time I open the browser if not. It will be a pain to have all my passwords in Symantec and not be able to use it.

Thanks again for helping me locate the issue.