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Why can't I log into my ATT Yahoo page from firefox, when it works perfectly in Internet Explorer?

  • 5 cavab
  • 4 have this problem
  • 1 view
  • Last reply by captbill18

DonQuixote63
DonQuixote63
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I haven't ever had this problem before. I have ATT.YAHOO.COM set as my home page. Today I went to log into my account to then check my yahoo mail, and the screen that allows me to log on never loads. Same goes for just hitting the CHECK MAIL as well. If I open up Internet Explorer, I can log in without a problem, to either. So why is it that Firefox all of a sudden has made it impossible for me to log into my att yahoo account? Very frustrating as I prefer Firefox over Internet Explorer, but if there is not a fix for this, I may have to dump use of Firefox and revert back to IE for most of the time. Thanks to anyone with suggestions for how to correct this.

I haven't ever had this problem before. I have ATT.YAHOO.COM set as my home page. Today I went to log into my account to then check my yahoo mail, and the screen that allows me to log on never loads. Same goes for just hitting the CHECK MAIL as well. If I open up Internet Explorer, I can log in without a problem, to either. So why is it that Firefox all of a sudden has made it impossible for me to log into my att yahoo account? Very frustrating as I prefer Firefox over Internet Explorer, but if there is not a fix for this, I may have to dump use of Firefox and revert back to IE for most of the time. Thanks to anyone with suggestions for how to correct this.

All Replies (5)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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This can be caused by corrupted cookies or cookies that aren't send or otherwise blocked.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"
iamjayakumars
iamjayakumars
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Please reload the webpage while bypassing the cache using one of the following steps:

  • Hold down the Shift key and click the Reload button with the left mouse key.

OR

  • Press Ctrl + F5 or Ctrl + Shift + R (Windows and Linux)
  • Press Command + Shift + R (Mac)

See if this helps solve the issues you had and please report back to us!

DonQuixote63
DonQuixote63 Question owner
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Cleared cache and cookies and still not loading page. Also tried the Ctrl F5 thing and does not load that way either. Thanks

DonQuixote63
DonQuixote63 Question owner
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I stand corrected. After the page did not load, I then hit the Ctrl and F5 button and it appears to have worked. I just logged onto my main webpage. Does this help tell you what I need to do to permanently fix this, or do I just have to do this every time in the future that I want to access the att yahoo home page to log in? Thanks

captbill18
captbill18
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I'm also having this same issue. Will open FF and use to go directly to my home page. Now FF goes to the generic ATT home page. Click on sign in and then - loginprodx.att.net open to my home page.

I've followed all instructions given above and continue to get the same results. I've run Purge, CCleaner, Spybot, Malware removal, verified all Options setting. No successful change.

Thanks for a great product - love FF.