Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

no audio from favorite web sites after upgrading firefox

  • 1 cavab
  • 2 have this problem
  • 11 views
  • Last reply by cor-el

more options

Recently upgraded to Firefox version 15.0.1 (from recent past version). Lost audio on two favorite web sites: www.radiomargaritaville.com and www.noshoesradio.com Web pages loaded fine - just no audio Both web site's audio is fine on Internet Explorer 8 YouTube audio plays fine in Firefox as well as from other web sites and computer sources During diagnostics, I upgraded Flash and Real Player - no affect to the above mentioned web site's audio Set Firewall exception security settings to accept Mozilla Firefox Operating system is Windows XP, SP 3, Media Center Edition, version 2002

Recently upgraded to Firefox version 15.0.1 (from recent past version). Lost audio on two favorite web sites: www.radiomargaritaville.com and www.noshoesradio.com Web pages loaded fine - just no audio Both web site's audio is fine on Internet Explorer 8 YouTube audio plays fine in Firefox as well as from other web sites and computer sources During diagnostics, I upgraded Flash and Real Player - no affect to the above mentioned web site's audio Set Firewall exception security settings to accept Mozilla Firefox Operating system is Windows XP, SP 3, Media Center Edition, version 2002

All Replies (1)

more options

You can check for problems caused by recent Flash updates and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in Flash 11.3 and later (may not apply to XP)
  • disable hardware acceleration in the Flash plugin