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Firefox crashes

  • 3 cavab
  • 1 has this problem
  • 5 views
  • Last reply by cor-el

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Firefox crashes every time I try to open Scrabble on www.pogo.com. This has been happening for about 2 weeks. I updated and checked everything it said to check under Troubleshooting Firefox Crashes. I have not changed my Preferences. I have repeatedly submitted Crash Reports and have not received any Crash ID's. Help?!

Firefox crashes every time I try to open Scrabble on www.pogo.com. This has been happening for about 2 weeks. I updated and checked everything it said to check under Troubleshooting Firefox Crashes. I have not changed my Preferences. I have repeatedly submitted Crash Reports and have not received any Crash ID's. Help?!

All Replies (3)

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Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

See:

If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.

See:

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Thank you but none of this helped .... ??!!

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That is a problem with the latest Java update.

See:

  • bug 700835 RESOLVED FIXED [Mac] Firefox 8 and up crash with Apple's latest Java updates for OS X 10.6 and 10.7 closing tab/window containing Java applet