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Firefox crashes

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  • Last reply by cor-el

TERRYDF
TERRYDF
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Windows XP tried to update firefox, and now it crashes at start up. Un-install and reinstalled browser. Did restore. Updated Roboform to latest version 7.6.3 I also get the script errors now in IE like this: "Line: 1 Error: 'null' is null or not an object"

Windows XP tried to update firefox, and now it crashes at start up. Un-install and reinstalled browser. Did restore. Updated Roboform to latest version 7.6.3 I also get the script errors now in IE like this: "Line: 1 Error: 'null' is null or not an object"

All Replies (1)

cor-el
cor-el
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  • Top 10 Contributor
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Do a clean (re)install and delete the Firefox program folder (C:\Program Files\Mozilla Firefox\).

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version if possible.

  • Do not remove personal data when you uninstall the current version or you lose your bookmarks and other data in the profile folder.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.