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Auto-Reply - Pages of special characters

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  • Last reply by c.kemp

c.kemp
c.kemp
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Hi everyone, After setting up an auto-reply on one of my mail accounts, I get the auto-response but at the bottom of the signature is literal pages of random characters, completely unrelated to the auto-reply text (see attached screenshot). We have received several comms from clients stating that this is very frustrating and I would like to find out how to rectify this. Please help! Thanks in advance!

Hi everyone, After setting up an auto-reply on one of my mail accounts, I get the auto-response but at the bottom of the signature is literal pages of random characters, completely unrelated to the auto-reply text (see attached screenshot). We have received several comms from clients stating that this is very frustrating and I would like to find out how to rectify this. Please help! Thanks in advance!
Attached screenshots

Chosen solution

Ik vermoed dat het plaatje niet goed is toegevoegd aan uw sjabloon. als u de sjabloon opent ziet u het plaatje dan wel goed? als u een antwoord maakt zonder het plaatje en deze test gaat het dan wel goed?

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All Replies (6)

Mad Maks
Mad Maks
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Hoe heeft u de auto reply ingesteld?

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c.kemp
c.kemp Question owner
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I drafted the auto-reply and saved it as a template, then selected Message Filters > Filter After Junk Classification > and then action was set to Reply With Template

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Mad Maks
Mad Maks
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Als u het sjabloon gebruikt om een testmail te versturen naar u zelf wordt het dan wel goed getoond?

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c.kemp
c.kemp Question owner
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No, I still get all the special characters as per the screenshot?

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Mad Maks
Mad Maks
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Seçilmiş Həll

Ik vermoed dat het plaatje niet goed is toegevoegd aan uw sjabloon. als u de sjabloon opent ziet u het plaatje dan wel goed? als u een antwoord maakt zonder het plaatje en deze test gaat het dan wel goed?

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c.kemp
c.kemp Question owner
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Danke! I removed the image from the signature and this solved the problem.

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Sual ver

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