Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

firefox not sending codes to email

  • 1 cavab
  • 1 has this problem
  • 1 view
  • Last reply by Paul

seeker
seeker
more options

Facts 1. I reset my desktop and needed to login from scratch. 2. I have 2 step authentication on 3. I forgot which authentication app I used for firefox 4. So I used email to login (or try to login anyways).. I requested several emails

Problem 5. The EXACT same situation here (https://support.mozilla.org/en-US/questions/1356051#question-reply) happened to me: firefox claimed they were sending me emails, that had codes but didn't receive ANY email

More facts: 6. I read the article cited in 5. And installed authy, and sure enough was able to login 7. I got multiple back up options to log in now (got plenty of emails now)..

QUESTION: 8. Why did I get emails from 6. But not 4.? I suspect something is messed up on the security side of Firefox

See image

Facts 1. I reset my desktop and needed to login from scratch. 2. I have 2 step authentication on 3. I forgot which authentication app I used for firefox 4. So I used email to login (or try to login anyways).. I requested several emails Problem 5. The EXACT same situation here (https://support.mozilla.org/en-US/questions/1356051#question-reply) happened to me: firefox claimed they were sending me emails, that had codes but didn't receive ANY email More facts: 6. I read the article cited in 5. And installed authy, and sure enough was able to login 7. I got multiple back up options to log in now (got plenty of emails now).. QUESTION: 8. Why did I get emails from 6. But not 4.? I suspect something is messed up on the security side of Firefox See image
Attached screenshots

All Replies (1)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

I can only think that it you had requested multiple emails, your account access may have been frozen as a security measure. What you are seeing as an alternative method to log in could have been that time out, timing out.