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I don´t receive any emails from firefox accounts

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  • Last reply by DW13

DW13
DW13
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Hi ,

I tried to activate my firefox account on my new laptop. I also tried to add this new computer to firefox sync. The system shows me, that I am logged in with both my old and new computer After entering the password I am told that firefox account will sent me an e-mail to verify the account. I am told that I will receive a code at my e-mail address. The stored e-mail address is correct. I am told that the e-mail has been sent to my e-mail address. I have tried to receive an e-mail from my old computer as well. Whatever I do even after I added accounts@firefox.com into my contacts. I still don´t receive any e-mails with verification codes or links to verify my e-mail address. I really don´t know what else to try. I did not find any support adresses for firefox in europe. Please can anybody help.

Hi , I tried to activate my firefox account on my new laptop. I also tried to add this new computer to firefox sync. The system shows me, that I am logged in with both my old and new computer After entering the password I am told that firefox account will sent me an e-mail to verify the account. I am told that I will receive a code at my e-mail address. The stored e-mail address is correct. I am told that the e-mail has been sent to my e-mail address. I have tried to receive an e-mail from my old computer as well. Whatever I do even after I added accounts@firefox.com into my contacts. I still don´t receive any e-mails with verification codes or links to verify my e-mail address. I really don´t know what else to try. I did not find any support adresses for firefox in europe. Please can anybody help.

All Replies (3)

DW13
DW13 Question owner
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Thank you Dropa. Maybe I had a problem to understand what firefox.accounts are for. But still the login process asks me to verify my account on the new computer. For this it says that it will send me an e-mail with a code to my e-mail address. I have 10 minutes to enter the code. But the problem still is that I do not receive the e-mails from firefox accounts. I can ask it to resend the e-mail but that doesnt help, because I do not receive the emails. And as I said my stored e-mail is correct. I will now try to copy the profiles folder to the new computer. Do you perhaps now if there is any mozzilla support for european users (I am german)?

Thank you for your help

Terry
Terry
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You are not alone.

https://support.mozilla.org/en-US/questions/1419188 https://support.mozilla.org/en-US/questions/1419341 https://support.mozilla.org/en-US/questions/1419427

See https://support.mozilla.org/en-US/kb/im-having-problems-confirming-my-firefox-account

DW13
DW13 Question owner
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Thanks a lot Terry. Hopefully Firefox will react to the problem soon.