We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Just starting today, Thunderbird will not download my emails. It says "downloading message 1 of 25" but doesn't download anything.

  • 1 cavab
  • 0 have this problem
  • 3 views
  • Last reply by Matt

more options

There's nothing wrong with my ISP and my emails from today are visible on the webmail as well as my phone email. It's a Thunderbird problem. I have tried the following:

1. Closing and restarting Thunderbird. 2. Restarting my computer. 3. Going to my email server and deleting most of the messages received today, including the first one in case it's jamming the download for some reason. 4. Deleted the saved password, closed Thunderbird, restarted and re-entered the password when prompted. 5. Checked the email server settings to make sure they match. 6. Changed the port number to every option shown on my email server website (but only the default number 110 results in Thunderbird saying it's trying to download messages - the other numbers resulted in nothing at all).

I'm out of ideas. Can anyone help?

There's nothing wrong with my ISP and my emails from today are visible on the webmail as well as my phone email. It's a Thunderbird problem. I have tried the following: 1. Closing and restarting Thunderbird. 2. Restarting my computer. 3. Going to my email server and deleting most of the messages received today, including the first one in case it's jamming the download for some reason. 4. Deleted the saved password, closed Thunderbird, restarted and re-entered the password when prompted. 5. Checked the email server settings to make sure they match. 6. Changed the port number to every option shown on my email server website (but only the default number 110 results in Thunderbird saying it's trying to download messages - the other numbers resulted in nothing at all). I'm out of ideas. Can anyone help?

All Replies (1)

more options

Tried disabling your anti virus email scanner? I think I recall Norton products doing this, but I may be mistaken as to the product.