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cannot find profile folder after download

  • 1 cavab
  • 0 have this problem
  • 3 views
  • Last reply by david

cindy36
cindy36
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I had to reinstall Thunderbird application. When I try to open by clicking on the icon, I get a notification that the program cannot find profile folder. I have deleted the program, reinstalled, turned off computer, turned on computer, cleared my cache and cookies and I still cannot get into Thunderbird application

I had to reinstall Thunderbird application. When I try to open by clicking on the icon, I get a notification that the program cannot find profile folder. I have deleted the program, reinstalled, turned off computer, turned on computer, cleared my cache and cookies and I still cannot get into Thunderbird application

All Replies (1)

david
david
  • Top 10 Contributor
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Thunderbird opens the profiles.ini file, located at c:\users\<yourID>\appdata\roaming\thunderbird, to locate the profile folder. It is a simple text file that you can view with Notepad and there you will see the name it is looking for.