Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Blacklisted

  • 3 cavab
  • 2 have this problem
  • 2 views
  • Last reply by Toad-Hall

more options

Both of my accounts, i.e., donrowan@comcast and rowand2@comcast keep getting messages that they have been blacklisted and want me to change passwords. First, I have to ask why and second how do I correct this?.....or how do you?

Both of my accounts, i.e., donrowan@comcast and rowand2@comcast keep getting messages that they have been blacklisted and want me to change passwords. First, I have to ask why and second how do I correct this?.....or how do you?

All Replies (3)

more options

I would suggest asking comcast what it means. After all they issue the email address and it is their servers the email is sent from. Thunderbird is only a client sending to their server when you click send.

more options

I can go directly to Comcast and get my mail and the message I get is from Thunderbird where I use the same password.

more options

Thunderbird is just a program on your computer, it has no knowledge of what happens outside of the program.

If you keep getting messages saying your email addresses have been blacklisted and want me to change passwords. These messages are not from Thunderbird. They are being received into your mail account.

Are you getting any other mail into those accounts ? Are you able to send messages from either of those accounts.

Changing passwords does not stop you from being blacklisted. So it is possible the emails you are getting are from a scammer who is trying to get you to tell them your password.

See if your email address really is blacklisted. https://check.spamhaus.org/