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Can't attach or save files or do anything that requires windows explorer access

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  • 1 has this problem
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  • Last reply by FredMcD

beefmalone
beefmalone
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Today I started having a problem with Firefox on my windows 7 computer. The browser is fully updated. The problem is I can't do anything that requires access to local files on my pc. I can't save images, upload files, etc. When I right click a picture then hit "save as" nothing happens. When I click on an upload link which should open a new box to find the file in windows that I want to upload, nothing happens. I've tried using the same sites on chrome and they work fine. Restarted the computer but no change. I've also tried safe mode with no luck then did a full refresh of firebox with no luck. I can even go to settings and try to choose where downloads are saved but it won't let me browse for a local folder. Any ideas?

Today I started having a problem with Firefox on my windows 7 computer. The browser is fully updated. The problem is I can't do anything that requires access to local files on my pc. I can't save images, upload files, etc. When I right click a picture then hit "save as" nothing happens. When I click on an upload link which should open a new box to find the file in windows that I want to upload, nothing happens. I've tried using the same sites on chrome and they work fine. Restarted the computer but no change. I've also tried safe mode with no luck then did a full refresh of firebox with no luck. I can even go to settings and try to choose where downloads are saved but it won't let me browse for a local folder. Any ideas?

All Replies (2)

FredMcD
FredMcD
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https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version?

Version 95.0, first offered to Release channel users on December 7, 2021 Version 95.0.1, first offered to Release channel users on December 16, 2021 Version 95.0.2, first offered to Release channel users on December 19, 2021


https://support.mozilla.org/en-US/questions/1359657#answer-1463359 and updated to 95.0. . . . I finally found where the plugin "Widevine Content Decryption Module provided by Google Inc." was not updating to the newest version of December 1, 2021. Ver #4.10.2391.0

cor-el; Make sure you have the latest Widevine version. You can toggle DRM off/on to see if that makes Firefox (re)load DRM components.

You can possibly check the XHR requests in the Browser Console if this doesn't work.

FredMcD
FredMcD
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Use these links to create a new profile. Use this new profile as is. Is the problem still there?

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address box.