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Crashes When Using Blackboard Ultra VLE (not just Collaborate, the full VLE)

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  • Last reply by cor-el

lt619
lt619
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I work for a university where we use Blackboard as the VLE. Blackboard recommends Chrome and Firefox, but I'm having issues with the new 'Ultra' upgrade.

Since the pandemic began, many universities have used Ultra Collaborate for synchronous online teaching, which produced some minor issues in Firefox that were, I suspect, related to the privacy settings.

We are now testing the full Ultra VLE, and I find that Firefox hangs, and I get an error message that advises that I stop. I've uploaded the screenshot below.

Any ideas?

I work for a university where we use Blackboard as the VLE. Blackboard recommends Chrome and Firefox, but I'm having issues with the new 'Ultra' upgrade. Since the pandemic began, many universities have used Ultra Collaborate for synchronous online teaching, which produced some minor issues in Firefox that were, I suspect, related to the privacy settings. We are now testing the full Ultra VLE, and I find that Firefox hangs, and I get an error message that advises that I stop. I've uploaded the screenshot below. Any ideas?
Attached screenshots

All Replies (2)

FredMcD
FredMcD
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lt619 said
. . . and I get an error message that advises that I stop. I've uploaded the screenshot below.

Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can also check the Firefox Task Manager (about:performance) and about:memory pages.

Some menus have been rearranged and "Task Manager" has been moved to the Help menu.