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Firefox crashes repeatedly even in safe mode

  • 4 cavab
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

Scott Carter
Scott Carter
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Most recent Crash ID is 1091835d-1021-40c4-a3e1-0aeec0201212. Frequently - generally several times a day - a tab will crash with the "Gah! This tab has crashed!" with recover and close options. Less frequently, Firefox as a whole crashes. Sometimes the "crash reporter" window appears, but not usually. I reported this some time ago, and received suggestions about disabling plugins, updating drivers, and safe mode. I can't function in Windows safe mode because too many things don't work. However, I did update my drivers. I have run FF in safe mode several times, getting crashes about as frequently. I am fairly certain that I uninstalled and reinstalled FF at some point during this process but I am not certain.

Most recent Crash ID is 1091835d-1021-40c4-a3e1-0aeec0201212. Frequently - generally several times a day - a tab will crash with the "Gah! This tab has crashed!" with recover and close options. Less frequently, Firefox as a whole crashes. Sometimes the "crash reporter" window appears, but not usually. I reported this some time ago, and received suggestions about disabling plugins, updating drivers, and safe mode. I can't function in Windows safe mode because too many things don't work. However, I did update my drivers. I have run FF in safe mode several times, getting crashes about as frequently. I am fairly certain that I uninstalled and reinstalled FF at some point during this process but I am not certain.

All Replies (4)

FredMcD
FredMcD
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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Scott Carter
Scott Carter Question owner
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Thanks. Here are half of the ones submitted today.

bp-1091835d-1021-40c4-a3e1-0aeec0201212 bp-a8dac495-1d10-4f57-9237-17d4b0201212 bp-706aefb8-3f6e-4f70-908a-429fd0201212 bp-efb4a722-ab12-4197-8021-3eb390201212 bp-ddd25ff6-f930-4078-a6cf-0b5620201212 bp-b33559ae-108e-4111-9fc8-440ed0201212 bp-52a395e4-fad8-4f4a-8720-b68e40201212 bp-b8bd378d-e02e-460e-980b-fd5870201212 bp-acf010b1-efe8-4ac3-8b68-0ccee0201212 bp-16d661bd-386d-4d59-9555-96c8b0201212

FredMcD
FredMcD
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bp-1091835d-1021-40c4-a3e1-0aeec0201212 Signature: RtlActivateActivationContextUnsafeFast | LdrShutdownThread

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

igd10iumd64.dll = Intel HD Graphics Drivers for Windows 8(R) = Intel Corporation +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-a8dac495-1d10-4f57-9237-17d4b0201212 bp-efb4a722-ab12-4197-8021-3eb390201212

Signature: OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::gc::AllocateCellInGC

MOZ_CRASH Reason (Sanitized) : [unhandlable oom] Failed not allocate new chunk during GC

Crash Reason EXCEPTION_BREAKPOINT

System Memory Use Percentage 94

igd10iumd64.dll = Intel HD Graphics Drivers for Windows 8(R) = Intel Corporation

This is for Sumo's Related Bugs 1505094 RESOLVED FIXED High proportion of out-of-memory crashes for users with Norton extensions

1488164 RESOLVED INACTIVE Hang, memory inflation and crash on www.friskyradio.com

1477545 RESOLVED DUPLICATE Crash in OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::gc::AllocateCellInGC

1472062 NEW --- [meta] OOM while evicting the nursery ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-706aefb8-3f6e-4f70-908a-429fd0201212 Signature: EMPTY: no crashing thread identified; OK

Uptime 7 seconds

Crash Reason EXCEPTION_BREAKPOINT

System Memory Use Percentage 92

igd10iumd64.dll = Intel HD Graphics Drivers for Windows 8(R) = Intel Corporation

This is for Sumo's Related Bugs 1405151 VERIFIED FIXED Crash in EMPTY: no crashing thread identified; OK

1385531 RESOLVED FIXED Crash in EMPTY: no crashing thread identified; OK

1178605 NEW --- WebGL conformance test refract_001_to_006.html crashes the browser. ++++++++++++++++++++++++++++++++++++++++++++++ bp-ddd25ff6-f930-4078-a6cf-0b5620201212 Signature: OOM | small

MOZ_CRASH Reason (Sanitized) : MOZ_CRASH()

Crash Reason EXCEPTION_BREAKPOINT

FredMcD
FredMcD
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See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

Make sure all software is up to date.

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up

https://support.mozilla.org/en-US/kb/quick-fixes-if-your-firefox-slows-down


MemTest LAST UPDATED : 12/04/2020 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.


Do you let Windows handle the page file or did you set a fixed size ? If you use a fixed size for the page file then try the former and let Windows handle the page file.