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crash problem [I have Report ID]

  • 2 cavab
  • 1 has this problem
  • 8 views
  • Last reply by FredMcD

mhzavareh90
mhzavareh90
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Hi guys I have been getting crash errors since yesterday. I completely deleted Firefox (and related folders) and installed a new fresh version. But the problem did not solve. I have 2 Report IDs:

1- Report ID: bp-53f7a982-8f99-42c4-b182-5d3a50200611 view link: https://crash-stats.mozilla.org/report/index/53f7a982-8f99-42c4-b182-5d3a50200611

2- Report ID: bp-fa282037-879a-490c-9fca-8b50d0200611 view link: https://crash-stats.mozilla.org/report/index/fa282037-879a-490c-9fca-8b50d0200611

Thanks for any help.

Hi guys I have been getting crash errors since yesterday. I completely deleted Firefox (and related folders) and installed a new fresh version. But the problem did not solve. I have 2 Report IDs: 1- Report ID: bp-53f7a982-8f99-42c4-b182-5d3a50200611 view link: https://crash-stats.mozilla.org/report/index/53f7a982-8f99-42c4-b182-5d3a50200611 2- Report ID: bp-fa282037-879a-490c-9fca-8b50d0200611 view link: https://crash-stats.mozilla.org/report/index/fa282037-879a-490c-9fca-8b50d0200611 Thanks for any help.

All Replies (2)

FredMcD
FredMcD
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Product Firefox Release Channel release Version 77.0.1 Build ID 20200602222727 (2020-06-02)

OS Windows 10 OS Version 10.0.17134

bp-53f7a982-8f99-42c4-b182-5d3a50200611 bp-fa282037-879a-490c-9fca-8b50d0200611

Signature: mozilla::net::nsSocketOutputStream::Write

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

This is for Sumo's Related Bugs 1222933 REOPENED --- crash in nsSocketOutputStream::Write due to PR_Write interception

FredMcD
FredMcD
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One possibility was malware.

Further information can be found in this article;
https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently.
If one program misses something, another may pick it up.