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Firefox stable and trunk keep asking for the master password without accepting it

  • 7 cavab
  • 1 has this problem
  • 10 views
  • Last reply by yahoe.001

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On Ubuntu, after one the latest update for Firefox 68 and Firefox Nightly 69, the master password feature started not working (OK on Firefox 67). First on Firefox stable, then a couple days later on Firefox Nightly. Both Firefox now keep asking for the master password and won’t accept it. If I go to Preferences > Privacy and Security > Saved Logins, the master password is accepted there. I tried deleting the master password, restarting Firefox, setting a master password again, be to no avail, the problem still persists.

Any help would be welcome.

On Ubuntu, after one the latest update for Firefox 68 and Firefox Nightly 69, the master password feature started not working (OK on Firefox 67). First on Firefox stable, then a couple days later on Firefox Nightly. Both Firefox now keep asking for the master password and won’t accept it. If I go to Preferences > Privacy and Security > Saved Logins, the master password is accepted there. I tried deleting the master password, restarting Firefox, setting a master password again, be to no avail, the problem still persists. Any help would be welcome.

All Replies (7)

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Does it only not work in a Profile Manager prompt when you load a website?

Are you possibly using Unicode characters in the MP?

I assume that it works in the Device Manager as well?

  • Options/Preferences -> Privacy & Security
    Certificates: Security Devices > Software Security Device -> Login
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@cor-el Thank you for your answer.

There is an accentuated character in my master password. It was there before the problem started.

The MP also works in the Device Manager, just not when I load a site and am prompted to enter my master password.

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You can try a MP without accented characters beyond the 80-ff range to see if that works better.

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@cor-el Thank you for your answer.

I tried setting a password with no accentuated character, and that worked. I then tried setting a password with the accentuated character again, and that worked too, but not always and I fail to understand why.

When the MP would not be accepted upon starting Firefox, it would work when entered in Settings > Privacy.

The worst now is that the behaviour is fluctuating. The fact that it doesn’t accept the accentuated MP several times (closing and reopening Firefox in between) doesn’t mean that it won’t finally accept it, and the MP is entered properly each time.

I run both Stable and Nightly on Ubuntu and both built react the same way.

It might be time to open to report a bug, what do you think?

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The problem is now gone in Nightly 69.0~a1~hg20190703r481084-0ubuntu0.19.10.1~umd1, but present in stable 68.0+build1-0ubuntu. I seems to be a bug that has now been fiexed.

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Does it always work if you use the Login button in Security Devices?

  • Options/Preferences -> Privacy & Security
    Certificates: Security Devices -> Software Security Device
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I'd day yes.