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Getting 'non secure site' msg google etc. reinstall a-virus. Still no working! Latest Firefox for Windows - all since update!

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  • Last reply by philipp

Ruthie66
Ruthie66
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I'm using Windows 7 with the latest version of Firefox (can't find the version in my program files - why isn't it as easy as a mac??!!) Anyhow, since installing all i get are "Your connection is not secure" and it won't let me navigate to the site: sites so far include google and amazon!

I've updated all virus software, run 2 x virus scans, numerous restarts and have now had enough. I'm about to go to Chrome for good, but have spent years with firefox and can't believe it's come to this.

Please help!

I'm using Windows 7 with the latest version of Firefox (can't find the version in my program files - why isn't it as easy as a mac??!!) Anyhow, since installing all i get are "Your connection is not secure" and it won't let me navigate to the site: sites so far include google and amazon! I've updated all virus software, run 2 x virus scans, numerous restarts and have now had enough. I'm about to go to Chrome for good, but have spent years with firefox and can't believe it's come to this. Please help!

Chosen solution

please check in the firefox menu ≡ > options > advanced > network > connection - settings... that firefox is set up to directly connect to the internet ('no proxy').

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All Replies (8)

philipp
philipp
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hi Ruthie66, first please make sure that the date, time & timezone are set correctly on your system. if this doesn't solve the issue (or it is already set properly), a solution depends on the individual circumstances:

  • what is the error code shown when you click on advanced on that error page?
  • please also give us more information about the error by clicking on the error code, copying the text to the clipboard and then pasting it here into a reply in the forum.

thank you!

Ruthie66
Ruthie66 Question owner
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I'm getting this error code: SEC_ERROR_UNKNOWN_ISSUER

then get this (below)

I've followed all the steps on the help site for repeated happenings of this (which I now get), and it's still happening and I'm out of pocket for getting more virus software, ug.

https://www.amazon.co.uk/

Peer's Certificate issuer is not recognized.

HTTP Strict Transport Security: false HTTP Public Key Pinning: false

Certificate chain:

BEGIN CERTIFICATE-----

MIIEBjCCA3OgAwIBAgIQefmwoPMuYaROSDBlrDnTsDAJBgUrDgMCHQUAMIHCMSww KgYJKoZIhvcNAQkBFh1pbmZvQGplYW5sZXNhZ2V0ZWNobm9sb2d5LmNvbTE3MDUG A1UECxMuQ3JlYXRlZCBieSBodHRwOi8vd3d3LmplYW5sZXNhZ2V0ZWNobm9sb2d5 LmNvbTEeMBwGA1UEChMVV2FqYW1JbnRlcm5ldEVuaGFuY2VyMTkwNwYDVQQDHjAA VwBhAEkAbgB0AGUAcgBFAG4AaABhAG4AYwBlAHIAXwByAG8AbwB0AF8AYwBlAHIw HhcNMTQxMjI5MDAwMDAwWhcNMjUxMjI4MjM1OTU5WjCBojEsMCoGCSqGSIb3DQEJ ARYdaW5mb0BqZWFubGVzYWdldGVjaG5vbG9neS5jb20xNzA1BgNVBAsTLkNyZWF0 ZWQgYnkgaHR0cDovL3d3dy5qZWFubGVzYWdldGVjaG5vbG9neS5jb20xHjAcBgNV BAoTFVdhamFtSW50ZXJuZXRFbmhhbmNlcjEZMBcGA1UEAxMQd3d3LmFtYXpvbi5j by51azCBnzANBgkqhkiG9w0BAQEFAAOBjQAwgYkCgYEApM+DBJ1tJuqV4qrPkiTm 67Oh01ZxSCOgljloP2EVdtQ/wtfnXgJzf20oyQs050ejE3QFQjtEAzmfNgplDd7A dbJkVabjg8CNdzXr7+mjI/LW3SB4nOG4hZ+B1lmEV/yXL0LiWdHnYg2VOmh9aGH3 rxLQJ+Ayfw68TSAW0ckkbQsCAwEAAaOCASEwggEdMAwGA1UdEwEB/wQCMAAwEwYD VR0lBAwwCgYIKwYBBQUHAwEwgfcGA1UdAQSB7zCB7IAQ7yfsHgMV3h50ngEYesSP H6GBxTCBwjEsMCoGCSqGSIb3DQEJARYdaW5mb0BqZWFubGVzYWdldGVjaG5vbG9n eS5jb20xNzA1BgNVBAsTLkNyZWF0ZWQgYnkgaHR0cDovL3d3dy5qZWFubGVzYWdl dGVjaG5vbG9neS5jb20xHjAcBgNVBAoTFVdhamFtSW50ZXJuZXRFbmhhbmNlcjE5 MDcGA1UEAx4wAFcAYQBJAG4AdABlAHIARQBuAGgAYQBuAGMAZQByAF8AcgBvAG8A dABfAGMAZQByghCGAA+k16zvgUIaMrahghHJMAkGBSsOAwIdBQADgYEAD/YmkFe4 wcvwl3/4pSNQZ5UmkiWH9+8s40Y7smDIOcpieIjxQxJcd3z8vAfVnq78s44xsAX1 5MhY90pKXfAo3Qq10a8JYI0U2Z/SU22Nec14Ap9JQ+MkYAsjjgjKCxc5DquKzjlL c+4KrjN/G7RpeC7Zu5w5NcbjF+HT2Jsn9eY=

END CERTIFICATE----- 
 I'll send the google one separately if helps?
philipp
philipp
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thanks, so this appears to be caused by wajam malware on your device intercepting encrypted connections.

please run a scan with various other free security tools like the trial version of malwarebytes, adwcleaner & eset online one-time scanner!

Ruthie66
Ruthie66 Question owner
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I've tried what you've suggested with Adwcleaner (16 threats), deletions, restarts..... and now get this on everything. (including when loading this site so had to go back to cached page to type this!)

"The proxy server is refusing connections"

philipp
philipp
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Seçilmiş Həll

please check in the firefox menu ≡ > options > advanced > network > connection - settings... that firefox is set up to directly connect to the internet ('no proxy').

Ruthie66
Ruthie66 Question owner
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OK, I've turned off the proxy server settings and things are now looking like they're working! Macafee total waste of money then!?!!

Ruthie66
Ruthie66 Question owner
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Thanks TONS for your help!

philipp
philipp
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sure, you're welcome. imho using the free microsoft security essentials security software and maybe running a manual scan with malwarebytes anti-malware (as a second opinion) every now and then is totally sufficient and you don't need to spend money on antivirus products...