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Help with Firefox crashing

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  • 2 have this problem
  • 2 views
  • Last reply by griffon

griffon
griffon
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Firefox crashes soon after opening. It started when I was trying to delete all my browsing history. I told it to delete for the whole day. After that it started crashing or freezing. I tried starting in safe mode, uninstalling and then reinstalling Firefox, renaming my preferences file, clicking the Refresh Firefox button on the help page. I tried restarting my computer a few times. I've been doing most of my troubleshooting research on Chrome or IE because Firefox crashes so much I can barely try the fixes. I'm not sure what else to do. I have Webroot, and did a check for viruses. There were none. Help!

Here's the latest Crash Report ID: bp-5cf9021a-bbf0-4c1a-83a1-15e2f2160307

Firefox crashes soon after opening. It started when I was trying to delete all my browsing history. I told it to delete for the whole day. After that it started crashing or freezing. I tried starting in safe mode, uninstalling and then reinstalling Firefox, renaming my preferences file, clicking the Refresh Firefox button on the help page. I tried restarting my computer a few times. I've been doing most of my troubleshooting research on Chrome or IE because Firefox crashes so much I can barely try the fixes. I'm not sure what else to do. I have Webroot, and did a check for viruses. There were none. Help! Here's the latest Crash Report ID: bp-5cf9021a-bbf0-4c1a-83a1-15e2f2160307

Chosen solution

You can check for problems with the places.sqlite database (bookmarks, history) in the Firefox profile folder.

See also:

Are you using "Clear history when Firefox closes"?

To see all History and Cookie settings, choose:

  • Tools > Options > Privacy > Firefox will: "Use custom settings for history"
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All Replies (2)

cor-el
cor-el
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  • Top 10 Contributor
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Seçilmiş Həll

You can check for problems with the places.sqlite database (bookmarks, history) in the Firefox profile folder.

See also:

Are you using "Clear history when Firefox closes"?

To see all History and Cookie settings, choose:

  • Tools > Options > Privacy > Firefox will: "Use custom settings for history"

Modified by cor-el

griffon
griffon Question owner
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It took a while because Firefox kept crashing. I eventually went into my profiles, with Firefox closed, and deleted all the places.sqlite files. This seems to have fixed the problem. Thank you!