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Firefox crashes and Crash Report generator fails

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  • Last reply by FredMcD

Uberkamper
Uberkamper
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The following was generated by the CrashAdapterDeviceID: 0x1244 AdapterDriverVersion: 6.14.13.2049 AdapterSubsysID: 00000000 AdapterVendorID: 0x10de Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:43.0.1 AvailablePageFile: 4403576832 AvailablePhysicalMemory: 2101170176 AvailableVirtualMemory: 1761431552 BIOS_Manufacturer: Phoenix Technologies, LTD BlockedDllList: BreakpadReserveAddress: 67436544 BreakpadReserveSize: 67108864 BuildID: 20151216175450 CrashTime: 1451367718 EMCheckCompatibility: true Email: FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1450572181 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x1244, AdapterSubsysID: 00000000, AdapterDriverVersion: 6.14.13.2049 D3D9 Layers? D3D9 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 577 StartupTime: 1451367708 SystemMemoryUsePercentage: 34 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20151216175450","version":"43.0.1","vendor":"Mozilla","platformVersion":"43.0.1","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":3070,"virtualMaxMB":2048,"isWow64":false,"cpu":{"count":2,"cores":2,"vendor":"AuthenticAMD","family":15,"model":67,"stepping":3,"l2cacheKB":1024,"l3cacheKB":null,"speedMHz":3214,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3"]},"os":{"name":"Windows_NT","version":"5.1","servicePackMajor":3,"servicePackMinor":0,"installYear":2012,"locale":"en-US"},"hdd":{"profile":{"model":"WDC WD5000AACS-00ZUB0","revision":"01.01B01"},"binary":{"model":"WDC WD5000AACS-00ZUB0","revision":"01.01B01"},"system":{"model":"WDC WD5000AACS-00ZUB0","revision":"01.01B01"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"NVIDIA GeForce GTX 550 Ti","vendorID":"0x10de","deviceID":"0x1244","subsysID":"00000000","RAM":null,"driver":"nv4_disp","driverVersion":"6.14.13.2049","driverDate":"6-21-2013","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"unavailable"},"d2d":{"status":"unavailable","version":"1.0"}}}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true}},"profile":{"creationDate":15871,"resetDate":16789},"addons":{"activeAddons":{},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"43.0.1","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16788,"updateDay":16798},"activePlugins":[{"name":"Windows Media Player Plug-in Dynamic Link Library","version":"3.0.2.629","description":"Npdsplay dll","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/asx","video/x-ms-asf-plugin","application/x-mplayer2","video/x-ms-asf","video/x-ms-wm","audio/x-ms-wma","audio/x-ms-wax","video/x-ms-wmv","video/x-ms-wvx"],"updateDay":13983},{"name":"Microsoft® DRM","version":"9.0.0.4503","description":"DRM Store Netscape Plugin","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-drm"],"updateDay":13983},{"name":"Microsoft® DRM","version":"9.0.0.4503","description":"DRM Netscape Network Object","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-drm-v2"],"updateDay":13983},{"name":"QuickTime Plug-in 7.7.4","version":"7.7.4.0","description":"The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more ","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["audio/x-caf","audio/x-ac3","video/x-mpeg","video/mpeg"],"updateDay":15946},{"name":"QuickTime Plug-in 7.7.5","version":"7.7.5.0","description":"The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more ","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/sdp","application/x-sdp","application/x-rtsp","video/quicktime","video/flc","audio/x-wav","audio/wav"],"updateDay":16134},{"name":"QuickTime Plug-in 7.7.5","version":"7.7.5.0","description":"The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more ","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["audio/aiff","audio/x-aiff","audio/basic","audio/mid","audio/vnd.qcelp","audio/x-gsm","audio/amr","audio/aac"],"updateDay":16134},{"name":"QuickTime Plug-in 7.7.5","version":"7.7.5.0","description":"The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more ","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["audio/mpeg","audio/x-mpeg","video/3gpp","audio/3gpp","video/3gpp2","audio/3gpp2","video/sd-video"],"updateDay":16134},{"name":"QuickTime Plug-in 7.7.5","version":"7.7.5.0","description":"The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more ","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-mpeg","video/mp4","audio/mp4","audio/x-m4a","audio/x-m4p","audio/x-m4b","video/x-m4v"],"updateDay":16134},{"name":"Adobe Acrobat","version":"11.0.8.4","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.8","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16287},{"name":"Adobe Acrobat","version":"11.0.8.4","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.8","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16287},{"name":"Google Update","version":"1.3.29.1","description":"Google Update","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.google.update3webcontrol.3","application/x-vnd.google.oneclickctrl.9"],"updateDay":16774},{"name":"RealDownloader Plugin","version":"1.3.3.66","description":"RealDownloader Plugin","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/vnd.rn-realdownloader-javascript"],"updateDay":15931},{"name":"RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In (32-bit) ","version":"1.3.3.66","description":"RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-rn-downloaderhtml5videoshim-plugin"],"updateDay":15931},{"name":"RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In (32-bit) ","version":"1.3.3.66","description":"RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-rn-downloaderpepperflashvideoshim-plugin"],"updateDay":15931},{"name":"RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In (32-bit) ","version":"1.3.3.66","description":"RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-rn-downloaderchromebgext-plugin"],"updateDay":15931},{"name":"RealPlayer Download Plugin","version":"16.0.3.51","description":"RealPlayer Download Plugin","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/vnd.rn-realplayer-javascript"],"updateDay":15946},{"name":"RealPlayer(tm) G2 LiveConnect-Enabled Plug-In (32-bit) ","version":"16.0.3.51","description":"RealPlayer(tm) LiveConnect-Enabled Plug-In","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["audio/x-pn-realaudio-plugin"],"updateDay":15946},{"name":"Windows Presentation Foundation","version":"3.5.30729.1","description":"Windows Presentation Foundation (WPF) plug-in for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-ms-xbap","application/xaml+xml"],"updateDay":14090},{"name":"Silverlight Plug-In","version":"5.1.30514.0","description":"5.1.30514.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":16204},{"name":"Yahoo Application State Plugin","version":"1.0.0.7","description":"Yahoo Application State Plugin version 1.0.0.7","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.yahoo.applicationstate"],"updateDay":15485},{"name":"Java(TM) Platform SE 7 U71","version":"10.71.2.14","description":"Next Generation Java Plug-in 10.71.2 for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet","application/x-java-

The following was generated by the CrashAdapterDeviceID: 0x1244 AdapterDriverVersion: 6.14.13.2049 AdapterSubsysID: 00000000 AdapterVendorID: 0x10de Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:43.0.1 AvailablePageFile: 4403576832 AvailablePhysicalMemory: 2101170176 AvailableVirtualMemory: 1761431552 BIOS_Manufacturer: Phoenix Technologies, LTD BlockedDllList: BreakpadReserveAddress: 67436544 BreakpadReserveSize: 67108864 BuildID: 20151216175450 CrashTime: 1451367718 EMCheckCompatibility: true Email: FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1450572181 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x1244, AdapterSubsysID: 00000000, AdapterDriverVersion: 6.14.13.2049 D3D9 Layers? D3D9 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 577 StartupTime: 1451367708 SystemMemoryUsePercentage: 34 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20151216175450","version":"43.0.1","vendor":"Mozilla","platformVersion":"43.0.1","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":3070,"virtualMaxMB":2048,"isWow64":false,"cpu":{"count":2,"cores":2,"vendor":"AuthenticAMD","family":15,"model":67,"stepping":3,"l2cacheKB":1024,"l3cacheKB":null,"speedMHz":3214,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3"]},"os":{"name":"Windows_NT","version":"5.1","servicePackMajor":3,"servicePackMinor":0,"installYear":2012,"locale":"en-US"},"hdd":{"profile":{"model":"WDC WD5000AACS-00ZUB0","revision":"01.01B01"},"binary":{"model":"WDC WD5000AACS-00ZUB0","revision":"01.01B01"},"system":{"model":"WDC WD5000AACS-00ZUB0","revision":"01.01B01"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"NVIDIA GeForce GTX 550 Ti","vendorID":"0x10de","deviceID":"0x1244","subsysID":"00000000","RAM":null,"driver":"nv4_disp","driverVersion":"6.14.13.2049","driverDate":"6-21-2013","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"unavailable"},"d2d":{"status":"unavailable","version":"1.0"}}}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true}},"profile":{"creationDate":15871,"resetDate":16789},"addons":{"activeAddons":{},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"43.0.1","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16788,"updateDay":16798},"activePlugins":[{"name":"Windows Media Player Plug-in Dynamic Link Library","version":"3.0.2.629","description":"Npdsplay dll","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/asx","video/x-ms-asf-plugin","application/x-mplayer2","video/x-ms-asf","video/x-ms-wm","audio/x-ms-wma","audio/x-ms-wax","video/x-ms-wmv","video/x-ms-wvx"],"updateDay":13983},{"name":"Microsoft® DRM","version":"9.0.0.4503","description":"DRM Store Netscape Plugin","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-drm"],"updateDay":13983},{"name":"Microsoft® DRM","version":"9.0.0.4503","description":"DRM Netscape Network Object","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-drm-v2"],"updateDay":13983},{"name":"QuickTime Plug-in 7.7.4","version":"7.7.4.0","description":"The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more ","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["audio/x-caf","audio/x-ac3","video/x-mpeg","video/mpeg"],"updateDay":15946},{"name":"QuickTime Plug-in 7.7.5","version":"7.7.5.0","description":"The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more ","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/sdp","application/x-sdp","application/x-rtsp","video/quicktime","video/flc","audio/x-wav","audio/wav"],"updateDay":16134},{"name":"QuickTime Plug-in 7.7.5","version":"7.7.5.0","description":"The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more ","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["audio/aiff","audio/x-aiff","audio/basic","audio/mid","audio/vnd.qcelp","audio/x-gsm","audio/amr","audio/aac"],"updateDay":16134},{"name":"QuickTime Plug-in 7.7.5","version":"7.7.5.0","description":"The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more ","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["audio/mpeg","audio/x-mpeg","video/3gpp","audio/3gpp","video/3gpp2","audio/3gpp2","video/sd-video"],"updateDay":16134},{"name":"QuickTime Plug-in 7.7.5","version":"7.7.5.0","description":"The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more ","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-mpeg","video/mp4","audio/mp4","audio/x-m4a","audio/x-m4p","audio/x-m4b","video/x-m4v"],"updateDay":16134},{"name":"Adobe Acrobat","version":"11.0.8.4","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.8","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16287},{"name":"Adobe Acrobat","version":"11.0.8.4","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.8","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16287},{"name":"Google Update","version":"1.3.29.1","description":"Google Update","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.google.update3webcontrol.3","application/x-vnd.google.oneclickctrl.9"],"updateDay":16774},{"name":"RealDownloader Plugin","version":"1.3.3.66","description":"RealDownloader Plugin","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/vnd.rn-realdownloader-javascript"],"updateDay":15931},{"name":"RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In (32-bit) ","version":"1.3.3.66","description":"RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-rn-downloaderhtml5videoshim-plugin"],"updateDay":15931},{"name":"RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In (32-bit) ","version":"1.3.3.66","description":"RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-rn-downloaderpepperflashvideoshim-plugin"],"updateDay":15931},{"name":"RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In (32-bit) ","version":"1.3.3.66","description":"RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-rn-downloaderchromebgext-plugin"],"updateDay":15931},{"name":"RealPlayer Download Plugin","version":"16.0.3.51","description":"RealPlayer Download Plugin","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/vnd.rn-realplayer-javascript"],"updateDay":15946},{"name":"RealPlayer(tm) G2 LiveConnect-Enabled Plug-In (32-bit) ","version":"16.0.3.51","description":"RealPlayer(tm) LiveConnect-Enabled Plug-In","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["audio/x-pn-realaudio-plugin"],"updateDay":15946},{"name":"Windows Presentation Foundation","version":"3.5.30729.1","description":"Windows Presentation Foundation (WPF) plug-in for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-ms-xbap","application/xaml+xml"],"updateDay":14090},{"name":"Silverlight Plug-In","version":"5.1.30514.0","description":"5.1.30514.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":16204},{"name":"Yahoo Application State Plugin","version":"1.0.0.7","description":"Yahoo Application State Plugin version 1.0.0.7","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.yahoo.applicationstate"],"updateDay":15485},{"name":"Java(TM) Platform SE 7 U71","version":"10.71.2.14","description":"Next Generation Java Plug-in 10.71.2 for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet","application/x-java-

All Replies (1)

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29

If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the last 5-7 Recent File Names in the folder. Post the information in the reply box below.