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My operating system is Win 10; using Firefox 41.0.1; having problem downloading an upgrade to Family Tree Maker software. Freezes up & fails. How can I fix?

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  • Last reply by cor-el

Poppy48
Poppy48
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A similar question was addressed fairly recently on this forum but I could not find a specific solution. I recently upgraded to Windows 10 & FireFox version is 41.0.1. In trying to download a software upgrade, in this case the latest version of Family Tree Maker, the download process would completely freeze, go into pause mode, then fail. This happened twice. I also had a problem downloading the latest update to my version of Photoshop Elements. Before attempting the second try I disabled AVG in order to avoid any interference during the download. The download still failed.

Is the problem in Windows 10, FireFox or the specific software? Any help is appreciated.

A similar question was addressed fairly recently on this forum but I could not find a specific solution. I recently upgraded to Windows 10 & FireFox version is 41.0.1. In trying to download a software upgrade, in this case the latest version of Family Tree Maker, the download process would completely freeze, go into pause mode, then fail. This happened twice. I also had a problem downloading the latest update to my version of Photoshop Elements. Before attempting the second try I disabled AVG in order to avoid any interference during the download. The download still failed. Is the problem in Windows 10, FireFox or the specific software? Any help is appreciated.

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cor-el
cor-el
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Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps.