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I would like to disable adblocker it won't let me watch my tv programme

  • 2 cavab
  • 4 have this problem
  • 24 views
  • Last reply by cor-el

Jessica63
Jessica63
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Have always watched ITV iplayer but it is now saying there is an adblocker and I don't know where to disable it.

Have always watched ITV iplayer but it is now saying there is an adblocker and I don't know where to disable it.

All Replies (2)

Paul
Paul
  • Top 25 Contributor
  • Moderator
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Hi

I think that this may have something to do with an Add-on that you have installed.

  1. In the address bar, type about:addons.
  2. On the left hand side, click on the "Extensions" option

I do not know what you have listed there, but chances are there is something like "Adblock Plus" there that is preventing the web page from loading. This article will walk you through how you can turn off or uninstall add-ons on your computer.

I hope this helps, but if not please come back here and we can look into a different solution for you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window