The new version of firefox will not let me get into my account on Bank of America site. IE still works
When logging into my credit card account with Bank of America. I can get the account pulled up but when I try to access the transaction page all I get is a blank screen. Therefore I am not able to see my account transactions or pay the bill using firefox. I hate using IE but I have been dealing with this issue for 2 months. Never had problem before that.
All Replies (4)
You can open the Web Console (Firefox/Tools > Web Developer).
Do you see security related error messages?
You can check on the Network tab if content from a specific domain is blocked and has a file size 0 (zero).
Use of getAttributeNode() is deprecated. Use getAttribute() instead. pipad-auth.js:16:0 "DEBUG:simpleDeploy init" deploy2.asp:222:3 "DEBUG:simpleDeploy setup" deploy2.asp:222:3 "DEBUG:Removing dynButton chat-olb-card-Statements-english" deploy2.asp:222:3 "DEBUG:Removing dynButton chat-olb-card-RequestPaperStatements-english" deploy2.asp:222:3 "DEBUG:Removing dynButton chat-olb-card-RequestPaperStatementsConfirm-english" deploy2.asp:222:3 "DEBUG:Removing dynButton chat-olb-card-ManagePaperlessSettings-english" deploy2.asp:222:3 "DEBUG:Removing dynButton chat-olb-card-ManagePaperlessSettingsConfirm-english" deploy2.asp:222:3 "DEBUG:Removing dynButton chat-olb-card-InformationAndServices-english" deploy2.asp:222:3 "DEBUG:Removing dynButton chat-olb-card-ReplaceCardDevice-english" deploy2.asp:222:3 "DEBUG:Removing dynButton chat-olb-card-ReplaceCardDeviceReview-english" deploy2.asp:222:3 "DEBUG:Removing dynButton chat-olb-card-ReplaceCardDeviceConfirm-english" deploy2.asp:222:3 "DEBUG:Removing dynButton chat-olb-card-AddAuthorizedUser-english" deploy2.asp:222:3 "DEBUG:Removing dynButton chat-olb-card-AddAuthorizedUserConfirm-english" deploy2.asp:222:3 "DEBUG:Removing dynButton chat-olb-card-AccessCheckCopies-english" deploy2.asp:222:3 "DEBUG:Removing dynButton chat-olb-card-AccessCheckCopiesConfirm-english" deploy2.asp:222:3 "DEBUG:Removing dynButton chat-olb-card-CreditReferenceLetter-english" deploy2.asp:222:3 "DEBUG:Removing dynButton chat-olb-card-CreditReferenceLetterConfirm-english" deploy2.asp:222:3 "DEBUG:Removing dynButton chat-olb-card-CardAgreement-english" deploy2.asp:222:3 "DEBUG:Removing dynButton chat-olb-card-CardAgreementConfirm-english" deploy2.asp:222:3 "DEBUG:Removing dynButton chat-olb-consumer-ReplaceCard-english" deploy2.asp:222:3 "DEBUG:Removing dynButton chat-olb-consumer-ReplaceCardCancel-english" deploy2.asp:222:3 "DEBUG:Removing dynButton voice-olb-psc-widget-english" deploy2.asp:222:3 This is what comes up in console when trying to bring up page
That looks weird to me.
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
- Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
- Do NOT click the Reset button on the Safe Mode start window
- https://support.mozilla.org/kb/Safe+Mode
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
There are other things that need attention.
Your System Details List shows multiple Flash plugins.
- Shockwave Flash 16.0 r0
- Shockwave Flash 17.0 r0
You can find the installation path of all plugins on the about:plugins page.
You can check the Flash player installation folder for multiple Flash player plugins and remove older version(s) of the plugin (NPSWF32) and possibly (re)install the latest Flash player.
- (32 bit Windows) C:\Windows\System32\Macromed\Flash\
- (64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\
I did a refresh of firefox. It then let me get to page I had been having problems with. Thanks for the help.