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Downloaded new version. Now I can't respond/forward emails because the window automatically minimizes no matter what I try.

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  • Last reply by FredMcD

ana57maria
ana57maria
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I use SmarterMail for my work email. Normally, when I respond to or forward an email, a small window pops up in order for me to respond. After downloading the new version of Firefox today, the response window automatically shrinks, even after I click maximize or hit Alt plus space bar. I cant even type in the box. It shrinks down to only reveal the subject line of the email. If I push tab, it only tabs down one line (nowhere near the subject box). The same thing happened on my home laptop but I am only now figuring out that it is because of downloading your new version.

I use SmarterMail for my work email. Normally, when I respond to or forward an email, a small window pops up in order for me to respond. After downloading the new version of Firefox today, the response window automatically shrinks, even after I click maximize or hit Alt plus space bar. I cant even type in the box. It shrinks down to only reveal the subject line of the email. If I push tab, it only tabs down one line (nowhere near the subject box). The same thing happened on my home laptop but I am only now figuring out that it is because of downloading your new version.

Modified by ana57maria

All Replies (1)

FredMcD
FredMcD
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Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.