Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

fbconnect library is missing (all.js)

  • 2 cavab
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

marybrenda
marybrenda
more options

Good morning:

When I go to Pogo.com with my bookmark and attempt to play any game I am now getting the above error message and then Firefox shuts down.

Please help me resolve this issue.

Thank you,

Good morning: When I go to Pogo.com with my bookmark and attempt to play any game I am now getting the above error message and then Firefox shuts down. Please help me resolve this issue. Thank you,

Chosen solution

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
Read this answer in context 👍 0

All Replies (2)

Moses
Moses
  • Moderator
more options

Firefox shuts down? You mean it crashes? Let's be sure..

Can you give me your crash reports?

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

As for Pogo, you might want to try a few different things.

1. clear your Java cache. (Java cache is different from browser cache. See how to clear Java cache below:

2. If you sign in using "Facebook Connect" try to sign out and restart Firefox. 3. Delete your Pogo.com cookies to see if it'll work.

  • Click the menu (The image "new fx menu" does not exist.) -> Options/Preferences -> Privacy -> Remove individual cookies (only clear Pogo.com)

4. Clear the cache

  • Click the menu (The image "new fx menu" does not exist.) -> Options/Preferences -> Advanced -> Network -> Cached Web Content -> Clear now

If you still have issues, contact Pogo

Modified by Moses

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Seçilmiş Həll

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window