Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Imap folder is not updating messages correctly

  • 4 cavab
  • 8 have this problem
  • 1 view
  • Last reply by 8PCH

more options

Using an Imap account we are having an issue where we move one message on one machine but it is not always updating this on another machine. If we check on a webmail client the message has been moved, if we check in the folder where the message has been moved to it is there as well as still in the INBOX on Thunderbird.

It isn't all the time and have only noticed it in the INBOX folder. Sometimes restarting Thunderbird works, often not. The only fix I have found is to right click the folder and repair but that isn't really a viable solution.

Any idea's anyone - greatly appreciated!

Using an Imap account we are having an issue where we move one message on one machine but it is not always updating this on another machine. If we check on a webmail client the message has been moved, if we check in the folder where the message has been moved to it is there as well as still in the INBOX on Thunderbird. It isn't all the time and have only noticed it in the INBOX folder. Sometimes restarting Thunderbird works, often not. The only fix I have found is to right click the folder and repair but that isn't really a viable solution. Any idea's anyone - greatly appreciated!

All Replies (4)

more options

how many devices are connected to this one IMAP account?

How frequently are emails being checked Tools menu (Alt+T) > account settings > server settings. If it is less that 15 minutes change it to 15 minutes.

more options

Hi, thanks for that - no effect though. At times there are 5 PC's connected but this can happen when it is just two, move a message on one, the other wont update, I can also connect from an iphone which always updates just fine if that helps.

more options

disconnect any iDevices from the account. And I mean all. for the next little bit

Tools menu > account settings > server settings > Advanced and change the number of connections to cache to 1.

Try it a while and see what happens. Not iDevices do not have an option to throttle the number of connections and they will totally monopolize an IMAP servers available logins resulting in nothing else updating. This is not an issue if you only have an iDevice.

more options

Hi, in the mean time we have installed PostBox on all the PC's, despite running on the same platform (apparently) it works fine on all the computers as it should so I cant see turning off the Iphone emails can be the issue). I would still prefer Thunderbird if there are any other idea's please.