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Firefox crashes

rmaples
rmaples
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I was using Wetransfer.com to upload a 500mb zip file from a macbook pro (brand new) and it crashed after many attemps (most often near 97%) but a few times around 40%. It would freeze and finder would ask to resume but not work. I used Safari and it worked right off the bat, right away. How do I use mozilla in the future if it can't upload files to wetransfer.com

I was using Wetransfer.com to upload a 500mb zip file from a macbook pro (brand new) and it crashed after many attemps (most often near 97%) but a few times around 40%. It would freeze and finder would ask to resume but not work. I used Safari and it worked right off the bat, right away. How do I use mozilla in the future if it can't upload files to wetransfer.com

All Replies (1)

debjanichatterjee
debjanichatterjee
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

SubmittedCrashReports-Win7

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.