We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I continually get the Update message and when I click it runs and never completes update. This has happened everytime I log in.

  • 1 (رد واحد)
  • 3 have this problem
  • 3 views
  • آخر ردّ كتبه cor-el

Maxcine
Maxcine
more options

Whenever I log in on my computer, I get a Firefox Update message and when I click on it it continually runs for hours and never completes the update.

Whenever I log in on my computer, I get a Firefox Update message and when I click on it it continually runs for hours and never completes the update.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you have problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the DMG file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.