Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Two Versions of FF are running

  • 2 (ردّان اثنان)
  • 1 has this problem
  • 1 view
  • آخر ردّ كتبه Rosie125

Rosie125
Rosie125
more options

Got an email and updated to FF4. It checked my current system while installing and upgraded the previous version to FF4 - saving settings, removing incompatible add-ons etc. Since then, through Task Manager/Processes I can see two versions of FF and two plug-in containers. Tried un-install, re-install following these TS hints: "During the uninstalling process, do not select the option to Remove my Firefox personal data and customizations. You will lose all of your bookmarks, history, passwords and settings.

After running the unistaller, be sure to also delete the Firefox installation folder which is located here by default: C:\Program files\Mozilla Firefox" Did all that, re-installed FF4 but now, even after I close my Browser Ccleaner tells me FF is still running. It's using 92,000 of memory plus 2 lots of Plugin container. AVG PC Clean-up lists Firefox (1) and Firefox (2) but there is no exe in the program file except FF version 4

'''Got an email and updated to FF4. It checked my current system while installing and upgraded the previous version to FF4 - saving settings, removing incompatible add-ons etc. Since then, through Task Manager/Processes I can see two versions of FF and two plug-in containers. Tried un-install, re-install following these TS hints:''' "During the uninstalling process, do not select the option to Remove my Firefox personal data and customizations. You will lose all of your bookmarks, history, passwords and settings. After running the unistaller, be sure to also delete the Firefox installation folder which is located here by default: C:\Program files\Mozilla Firefox" Did all that, re-installed FF4 but now, even after I close my Browser '''Ccleaner''' tells me FF is still running. It's using 92,000 of memory plus 2 lots of Plugin container. AVG PC Clean-up lists Firefox (1) and Firefox (2) but there is no exe in the program file except FF version 4

All Replies (2)

Rosie125
Rosie125 صاحب السؤال
more options

Nothing in reply or support??? Guess I'll have to figure this out myself. Probably save bookmarks and delete everything. Gee this version is causing problems for a lot of people. Thought it was Beta tested???

Rosie125
Rosie125 صاحب السؤال
more options

Fixed it myself guys. 1) Clicked Bookmarks/Show all bookmarks and then hit the Import/Backup tab. Saved to C drive. 2) unistalled FF4, telling it to remove all settings. 3) Deleted Firefox folder from Programs. 4) Ran CCleaner to clean up scraps and registry. 5) Ran FF4 installation. 6) Did the Tools settings and from Bookmarks/Show all bookmarks imported cased file (point 1) from C Drive.