Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

cannot update

  • 1 (رد واحد)
  • 4 have this problem
  • 8 views
  • آخر ردّ كتبه cor-el

JayJayW18
JayJayW18
more options

Tried to update to 4.0
- Had to restart computer, so I did
- During restart, computer was hanging
- I turned off the computer, waited a couple of seconds and restarted my computer
- After restart, I can not open Firefox anymore. I click and nothing happens
- I try to re-update, then I will get the message:"Latest update is not finished yet, have to restart computer" (in Dutch)
- Same message when I try to delete Firefox.
- After restarting 10 times, I still get this message.
Conclusion: I can't do anything to use, delete or upgrade Firefox.

What can I do?

Greets,


Jay

Tried to update to 4.0 <br /> - Had to restart computer, so I did<br /> - During restart, computer was hanging<br /> - I turned off the computer, waited a couple of seconds and restarted my computer<br /> - After restart, I can not open Firefox anymore. I click and nothing happens<br /> - I try to re-update, then I will get the message:"Latest update is not finished yet, have to restart computer" (in Dutch)<br /> - Same message when I try to delete Firefox.<br /> - After restarting 10 times, I still get this message.<br /> Conclusion: I can't do anything to use, delete or upgrade Firefox.<br /> <br /> What can I do?<br /> <br /> Greets, Jay

Modified by cor-el

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Run the Firefox program once as Administrator (right-click: Run as Administrator).
See also http://kb.mozillazine.org/Software_Update

If that doesn't help then do a clean reinstall.

Do a clean (re-)install:

  • Download a fresh Firefox copy and save the file to the desktop.
  • http://www.mozilla.com/firefox/all.html
  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Don't remove personal data if you uninstall the current version.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

You do not need to create a new profile, that is not necessary for this issue

Your bookmarks and other profile data are stored elsewhere (not in the Firefox program folder) and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.