Unable to sign in to Mozilla account for Firefox Sync.
I'm trying to log into this page: https://accounts.firefox.com
The sign up or sign in button doesn't work. The first time I click it, it immediately refreshes. I click again and nothing. On the 3rd click, it just spins for 30 seconds then goes back to being blue. This continues every time I attempt to click further.
I can login on this page just fine using Firefox on my android phone. I can also login using the Edge browser. Matter of fact, I had to use Edge so I could post this issue.
This is a completely fresh install of Firefox, on a completely fresh install of Windows.
All Replies (10)
What OS? What version of Firefox? Did you try with Firefox in Troubleshoot Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf
Firefox version 134 and Windows 11. Literally just installed both within the last hour or two. Troubleshooting mode just asked me to refresh the install which did nothing.
I also tried downloading an older version to see if that would help but the issue remained. So I uninstalled everything and reinstalled version 134.
How about using windows snip or sharex tool to record your screen and post on youtube. If Windows Pro version, try testing in Windows Sandbox (VM) to see if you have the same issue. https://www.howtogeek.com/399290/how-to-use-windows-10s-new-sandbox-to-safely-test-apps/
As this is a fresh install of Windows 11, I've not installed anything beyond that. As soon as the install finished, I opened Edge so I could download Firefox and I've been working on that issue ever since. There's nothing on this system but stock Windows, nothing else has been installed beyond JavaScript to see if that would help.
However, this yesterday this was a Windows 10 system, also from a fresh clean install. I did the same thing there that I did today. Opened Edge, installed Firefox, unable to log into Sync. After fiddling for a while, I let it go and today I decided to try upgrading to 11 to see if that would solve the issue. No such luck.
Here's a video that shows Windows Sandbox mode. The same issue happens exactly as it does in non-Sandbox mode.
Just to confirm, it's the same issue in both Windows and Windows Sandbox? It shows waiting to connect to accounts.firefox.com in the bottom left corner of the browser . see screenshot What is your network setup? WiFi or plugged in? Who are you using for DNS on your computer, in the browser, and your router?
Modified by jonzn4SUSE
Ping and traceroute It all point to google. ;-)) Let me log out and back in to see what happens.
I was able to log out and back in with no issue What are your security settings? see screenshot
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