We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lost Access to 2FA Device and Backup Codes

  • 2 (ردّان اثنان)
  • 0 have this problem
  • آخر ردّ كتبه cor-el

Tu Huynh (Tyler)
Tu Huynh (Tyler)
more options

Our company uses this email address to manage a Firefox add-on. Recently, we lost access to the 2FA device and the backup codes we had. When we tried entering the backup codes, they were unexpectedly marked as invalid.

Is there any way to recover the account using just the email address? We urgently need access to manage the add-on.

I appreciate your help!

Our company uses this email address to manage a Firefox add-on. Recently, we lost access to the 2FA device and the backup codes we had. When we tried entering the backup codes, they were unexpectedly marked as invalid. Is there any way to recover the account using just the email address? We urgently need access to manage the add-on. I appreciate your help!

All Replies (2)

markwarner22
markwarner22
more options

Once you loose 2FA access there nothing Firefox browser can do.

https://support.mozilla.org/en-US/kb/troubleshoot-issues-related-to-add-ons

Helpful?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to take this to the Mozilla Discourse forum site. Latest Add-ons topics - Mozilla Discourse

Helpful?

اطرح سؤالا

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.