ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Error message after upgrade to 102 - account ... being processed

  • 3 ردود
  • 1 has this problem
  • 1 view
  • آخر ردّ كتبه janowski

more options

After I installed 10.x (over 9.x) every time Thunderbird starts I get the attached error message. After I click OK the issue seems to disappear and when I click Get Messages, I get them. Best Wladyslaw Janowski

After I installed 10.x (over 9.x) every time Thunderbird starts I get the attached error message. After I click OK the issue seems to disappear and when I click Get Messages, I get them. Best Wladyslaw Janowski
Attached screenshots

Modified by Wayne Mery

الحل المُختار

Thanks Wayne .) Yes, it resolved the issue. I tried to use the "Mark it as solved" button but the browser could not find the page. I needed to mark is as not solved and this page worked. Now only a question if this is by-design behavior of new Thunderbird (it was not necessary in 9.x) or a bug and if this exclusion is safe. Thanks an best regards Wladyslaw Janowski

Read this answer in context 👍 0

All Replies (3)

more options

Make sure you AV software is excluding the thunderbird profile directory

more options

الحل المُختار

Thanks Wayne .) Yes, it resolved the issue. I tried to use the "Mark it as solved" button but the browser could not find the page. I needed to mark is as not solved and this page worked. Now only a question if this is by-design behavior of new Thunderbird (it was not necessary in 9.x) or a bug and if this exclusion is safe. Thanks an best regards Wladyslaw Janowski

more options

Hi Wayne, The situation has repeated itself today. After I booted my PC and Thunderbird started, I got again the same error message. Have checked the folder exclusion I made yesterday in my AV (Avast), it was still on the list. After I refreshed the exclusion in Avast, Thunderbird started to work without error messages. Now I'm confused, if it's a problem with A vast or with Thunderbird. Again - I never needed to make this exclusion when using Thunderbird 9.x So it looks after a bug in Thunderbird. Not fatal, because I can simply confirm the message and it does not appear again so long I don't restart the system. Best WJ