Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't log into Gmail since firefox upgraded this morning!

  • 1 (رد واحد)
  • 6 have this problem
  • 1 view
  • آخر ردّ كتبه Mkll

Heidio79
Heidio79
more options

Can't log into Gmail since firefox upgraded this morning! I simply want to log into my old account but I keep getting this screen! Please help as I've been using that gmail address for many many years and don't want to create a new one! If I can't find help I have no choice but to switch over to Explorer for the first time in 13 years.

Can't log into Gmail since firefox upgraded this morning! I simply want to log into my old account but I keep getting this screen! Please help as I've been using that gmail address for many many years and don't want to create a new one! If I can't find help I have no choice but to switch over to Explorer for the first time in 13 years.

All Replies (1)

Mkll
Mkll
more options

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu, choose History, and then "Clear Recent History...".
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Did this fix your problems? Please report back to us!

Thank you.