Firefox crashes
Dear Mozilla, Firerfox is crashing when I close tabs. Unfortunately not every time but very regularly. Please can you help? I have the latest version of MacOSX, the latest version of Firefox and have most add-ons set to ask to activate - although on checking this I found the facebook video calling plugin was activated. Thank you for your time, Paul These are the latest crash reports: bp-ecba798e-db14-4ad6-bd28-149862160413 13/04/2016 19:06 bp-687231bd-a475-414c-97c5-a29ff2160407 07/04/2016 18:18 bp-46dc0302-8c11-44f7-a166-0e5372160407 07/04/2016 14:48 DDBF4BC5-31AE-45F0-8F70-A696107C1D75 03/04/2016 18:21 6A59E5DD-6E75-4D47-8252-051D7243E2C7 03/04/2016 18:20
All Replies (2)
That are problems with Trusteer software (trf.dylib and RapportUtil1.dylib) as you can see if you inspect the crash report by clicking the link.
- Firefox 45.0.2 Crash Report [@ trf.dylib@0x1c3a7 ]
- Firefox 45.0.1 Crash Report [@ trf.dylib@0x1c3a7 ]
Make sure that you have the latest updates of your Trusteer software. You can contact Trusteer for support.
- http://www.trusteer.com/support/rapport-installation-links
- http://www.trusteer.com/support/report-problem
- http://www.trusteer.com/support/submit-ticket
Try to update or uninstall and reinstall Trusteer Rapport and if that doesn't help then disable/stop the program for now. Mac:System Preferences -> Other -> Rapport -> Stop Rapport
See also:
- bug 1255026 - Crashes in Trusteer Rapport code in both Firefox 44 and 45
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Modified by cor-el
really really appreciate a quick and knowledgeable reply - I won't know if it has solved the issue for a week or so - however has very much the feel of a right answer and problem solved so many thanks