Firefox crashes
How are you ? This is my last possible attempt with Firefox , if I can not fix it here, I will be switching. As you can see below, my firefox only crashed so much, and I cant stand it. I need help ... please ... anyone.
Mayday
Submitted Crash Reports Report ID Date Submitted bp-7958700a-7c4d-44f2-90c0-a53642160308 3/7/2016 7:25 PM bp-c6d6b4e5-0e57-43e0-9dfe-48d492160307 3/6/2016 9:09 PM bp-b7598725-6471-4d98-b60a-be6b82160306 3/6/2016 2:03 AM 978127a6-a07b-4119-aef2-9ac4e68de8e5 3/4/2016 7:08 PM bp-25987af5-b9b3-4a44-ac4a-d62a72160303 3/2/2016 7:48 PM bp-c11748e7-6a1e-4758-bb8a-48fd32160302 3/1/2016 9:51 PM bp-a298b359-99cd-449e-9bdc-556f22160301 2/29/2016 7:25 PM bp-3f5f7110-2159-4ee4-bd3f-4e9d62160226 2/25/2016 9:49 PM bp-54521be2-b4d2-4796-9feb-627292160225 2/25/2016 12:12 PM bp-08ecf005-0bdc-4fb6-b491-11c642160225 2/24/2016 10:04 PM bp-2914fc3d-00ef-4eb7-bee5-2ee032160224 2/24/2016 4:46 PM bp-bacba499-1896-4c25-9db5-802c92160224 2/23/2016 8:59 PM bp-ec7a601e-3221-40cf-b6f1-bba612160222 2/21/2016 9:21 PM bp-5e62b4b2-9e24-4890-b250-944f22160219 2/19/2016 9:20 AM bp-5874bcfa-a32e-45af-8eb4-2e0d22160216 2/15/2016 9:51 PM bp-cebe8378-265f-4d07-8e0d-033ec2160215 2/15/2016 6:36 PM bp-7b70fcd3-fd27-426e-8b0d-66b032160215 2/15/2016 10:40 AM bp-e1a5c955-15d1-4865-a518-840a02160215 2/15/2016 8:07 AM a58d854e-f91f-4081-8660-473d9b930bb0 2/11/2016 9:38 AM bp-ab531327-b086-4046-912a-326a62160211 2/10/2016 10:05 PM 70e92bed-2037-41b3-a334-b1cfc56639ad 2/10/2016 2:59 PM bp-b2eeed9c-69ac-4d08-8575-b8e5d2160109 1/9/2016 10:57 AM bp-2ea558ba-5242-4d89-8098-626672160108 1/7/2016 10:39 PM 240727ef-afd2-4a39-b4bb-6e0cb58018fe 11/22/2015 12:24 AM c2673b72-4fed-4fe8-819a-3226d7f66343 11/22/2015 12:03 AM bp-fd607527-af0d-4609-99bf-524c72150921 9/20/2015 11:24 PM bp-c20a329d-ac2c-4424-95c7-586e82150915 9/14/2015 9:00 PM bp-d9dee9ea-1140-481e-a8a3-f18dd2150913 9/13/2015 6:47 PM 01ec50de-b29b-46b0-8fe6-703c047b6111 8/3/2015 8:43 PM bp-8d33447a-9c19-4d7c-a9cf-1f0922150728 7/28/2015 5:29 PM a3f8efef-dd4e-401e-9c13-8dec56cd4985 7/28/2015 2:56 PM 80cfd8c0-9492-48be-9036-438c30f59411 7/14/2015 12:01 AM 8ba2ed72-462d-451a-9626-d71109e28283 6/23/2015 10:40 PM 347c2222-204b-4a08-be88-89f205c21b41 6/3/2015 6:24 PM 390892bc-1546-48f1-a7d4-1a4f3b1ec6f7 5/31/2015 9:29 AM 08ea808b-e1fd-45ee-bb4b-324d6da638d4 5/23/2015 12:58 PM 672d212f-f30b-47b2-9724-774ce732c772 5/21/2015 8:54 PM 04eb2372-9c8e-4dad-801a-56c1fe71346e 5/20/2015 5:39 PM b2e313fe-0563-488f-a498-70a00c6f70d3 5/9/2015 3:09 PM bp-59a83468-6669-4c01-bc0f-dbf5c2150507 5/7/2015 6:35 PM bp-310024aa-b1cf-4718-a50b-562812150427 4/26/2015 8:15 PM bp-46d68aa4-7c88-4986-a4ff-362f42150426 4/26/2015 11:18 AM bp-cdee42cf-2f20-4c5d-8971-e9a2d2150423 4/23/2015 7:12 PM 9e94554a-2616-4ba5-ad88-3be22c657a26 4/19/2015 5:51 PM 31f35a69-2f99-4f2d-83c6-5eb4b1def1b7 4/14/2015 10:53 PM cd2c19ed-a1e2-468e-a550-83291204bf9d 4/12/2015 8:51 PM bp-d5e67306-2a43-4305-97d3-69ee72150412 4/12/2015 3:06 PM bp-e506532b-e6d8-4600-9dba-e6fd12150412 4/12/2015 2:30 PM 906de8f0-b32f-41da-97a4-17449b7092b3 3/30/2015 5:50 PM 68aba72b-e252-4fe7-a06f-932da90e5f07 3/25/2015 7:12 PM f44201f8-c1b0-4c53-90ed-c31910b51a70 3/24/2015 11:00 PM bp-ede4bfa6-a781-471f-bbc2-4976c2150321 3/21/2015 2:34 PM bp-21133419-018e-4c13-84e9-280992150306 3/6/2015 6:56 PM 3cfe640c-3c3c-4aed-a446-90d976ddec11 3/4/2015 5:51 PM e3c3b468-922e-46a5-a849-e1a79e773fac 3/1/2015 1:12 PM bddced0f-478e-43ab-ac3d-1e3dfdf11644 2/26/2015 8:12 AM 7083155c-d913-409c-a9da-7af57bb13b9d 2/25/2015 9:29 AM f31591b3-2448-4d62-ba89-bd679df148c3 2/23/2015 8:18 AM bp-9ab66f0c-e1bf-4590-b4b0-aac8b2150222 2/22/2015 3:03 PM 8fef0b4b-52a9-4be5-9370-13b194c92892 2/21/2015 4:19 AM e3d02ae1-5611-422c-99c7-f06e9b3e152a 2/21/2015 3:47 AM 6555974c-a152-4577-ae93-b84e85bfdac0 2/19/2015 7:58 AM 3b370a8b-1b6c-4e35-9180-9c97194dbaf3 2/18/2015 1:09 AM 0c05145c-75e8-4dea-9a2a-442c9860b501 2/16/2015 2:05 PM e08ba0be-8e69-4a16-9dc2-0e381f07e470 2/15/2015 11:32 PM bp-10ffcaee-91c4-4554-ae52-55cb02150213 2/13/2015 5:11 PM bp-8936a48c-49fb-4e58-ab2e-2f5ea2150213 2/13/2015 11:54 AM bp-9e014be8-c63a-45d3-a9b9-355842150209 2/9/2015 6:01 PM bp-cf918c69-7b10-4740-9e7f-935282150204 2/3/2015 9:50 PM bp-d6691ab7-533b-4894-b1d2-dd8832150202 2/2/2015 4:11 PM 76ac7cee-d681-4394-8fe8-dbf984048111 2/2/2015 1:21 PM bp-087d2235-8c52-49fa-9ee8-039872150201 2/1/2015 3:24 PM 72972ce2-bd64-4c18-999a-12fffbd9ed09 1/22/2015 4:21 PM bp-f62a2155-3751-4244-928a-dc6332150122 1/22/2015 4:18 PM bp-b616ec4b-6871-4543-a822-1f5192150117 1/16/2015 11:25 PM baa7266b-f506-4c2c-8fe6-993e800f9e16 1/16/2015 12:46 PM 4ed2dde0-fcd7-40d1-97c9-b6dd75dc3cb5 1/11/2015 12:07 AM bp-ddbe384e-7b9c-4ab1-8988-02e942150111 1/10/2015 11:25 PM bp-386012c9-3778-4168-93fb-e11fe2150107 1/7/2015 3:36 PM bp-2033661d-22b0-4cc6-85d7-658222150104 1/4/2015 11:39 AM
Modified by cor-el
All Replies (4)
Separate Issue; Your System Details shows;
Installed Plug-ins
Adobe Shockwave for Director Netscape plug-in, version 12.1.1.151
Adobe Shockwave for Director Netscape plug-in, version 12.1.2.152
Having more than one version of a program may cause issues.
You must remove the older programs. Then get the current full installer.
Shockwave Director: Shockwave Standalone Installer / Uninstaller{web link} Shockwave Director Version Version 12.2.3.183 http://get.adobe.com/shockwave/
bp-7958700a-7c4d-44f2-90c0-a53642160308 bp-c6d6b4e5-0e57-43e0-9dfe-48d492160307 bp-b7598725-6471-4d98-b60a-be6b82160306
Signature: shutdownhang | WaitForSingleObjectEx
nvapi.dll = NV1 Media Accelerator
Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation
IPSEng32.dll = Symantec Intrusion Detection
This is for Sumo's Related Bugs 1158189 NEW --- shutdownhang in mozilla::net::nsHttpConnectionMgr::Shutdown()
If you have problems with current Shockwave Flash plugin versions then check this:
- see if there are updates for your graphics drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
- disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
https://forums.adobe.com/message/4468493#TemporaryWorkaround
- disable hardware acceleration in the Flash plugin
https://forums.adobe.com/thread/891337 See also:
FredMcD said
Separate Issue; Your System Details shows; Installed Plug-ins Adobe Shockwave for Director Netscape plug-in, version 12.1.1.151 Adobe Shockwave for Director Netscape plug-in, version 12.1.2.152
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer. Shockwave Director: Shockwave Standalone Installer / Uninstaller{web link} Shockwave Director Version Version 12.2.3.183 http://get.adobe.com/shockwave/
I did this exactly ... thank you. That part is done now. Again, thank you so much.
Are these crashes generally occurring when you exit out of Firefox? Of the most recent ten, #1, #2, #3, #4, #6, #9 and #10 were recorded as "shutdown hangs" which typically indicate Firefox did not complete closing its connections and updating its files within the allotted time at shutdown. These particular crashes seems to have something to do with stuck open connections, but in a quick reading, I don't see a great workaround. How many tabs would you say you usually have open at shutdown? Is any media playing or are they just basic text kinds of sites?
In #5, the last action before crashing was looking up a site's IP address (DNS resolution). I don't know what could cause that. It could be a red herring.
In #7, the problem seems to have occurred while playing or gearing up to play video. A memory allocation request to Windows did not work out and Firefox failed by crashing. The report shows that system memory was 79% full, so it could be a case that happens from time to time when memory is getting full. I don't have a specific recommendation.
In #8, a linked bug report says this issue will be fixed in Firefox 45, which is due out this week.
That's as far as I got.